2+ years of experience supervising a café or quick service operation
Knowledge of coffee and coffee production
Strong communication and team leadership skills
Excellent analytical and problem-solving abilities
Proficiency in Microsoft Office
Responsibilities
Oversee daily operations to ensure high standards in guest service and operational efficiency
Engage hands-on with employees to promote teamwork and excellence
Motivate and develop the team by setting clear expectations
Actively participate in service operations, including barista and cashier roles
Ensure compliance with Food Safety and Quality standards
Collaborate with the Director of Operations to implement standard procedures
Manage labor, costs, and inventory to optimize performance
Utilize financial reports and local data for business management
Assist in scheduling to maximize productivity
Recruit and train team members in partnership with HR
Benefits
Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
401K with match or RRSP
Bonus program
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
Full Job Description
Job Description
The Caffe Manager is responsible for leading the team to meet all business objectives while consistently delivering outstanding service, overseeing all aspects of the Caffe in both back-of-house (BOH) and front-of-house (FOH) operations, as well as customer engagement areas.
Oversees daily operations to ensure that Eataly Caffe consistently meets standards for guest service, employee practices, financial performance, operational efficiency, and health and safety.
Engages with Caffe employees in a hands-on capacity to foster teamwork and operational excellence.
Motivates, inspires, and develops team through setting clear expectations and leading by example
Fulfills guest needs by actively taking a role in service operations such as barista, cashier, gelato, dining area maintenance, etc.
Ensures adherence to Food Safety and Quality standards, upholding all Department of Health (DOH) and company regulations.
Collaborates closely with the Director of Operations Eataly Caffe to develop, implement and monitor standard operating procedures
Manages labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance.
Employs a strong analytical approach to business management, utilizing financial reports, product metrics, and local business data.
Assists in team scheduling to maximize productivity and labor efficiency, making staffing decisions based on anticipated sales volume.
Actively recruits and trains Caffe team members in collaboration with HR and Talent Acquisition teams.
Acts as a brand ambassador for Eataly, representing the store to the community and guests
Performs other duties as assigned
Qualifications
2+ years of experience supervising a café or quick service operation
Experience and knowledge in coffee and coffee production
Excellent communication and team leadership skills
Outstanding analytical and problem-solving skills
Proficiency in Microsoft Office
Job Requirements
Ability to stand, bend, reach and be mobile for up to 4 hours
Ability to lift up to 20 lbs.
Ability to operate a commercial espresso machine
Food Handlers License and Serv-Safe Certification are a plus
Compensation: The annual compensation for this role is $80,000 - $90,000
