Business Technology Support & Migration Analyst (Japanese/English Bilingual)

We are currently seeking a Business Technology Support & Migration Analyst (Japanese/English Bilingual) to join our team in New York, New York (US-NY), United States (US). Job Description: Business Technology Support & Migration Analyst (Japanese/English Bilingual) Day to Day job Duties: (what this person will do on a daily/weekly basis) • Provide day-to-day support to business users transitioning from legacy systems to new enterprise platforms. • Deliver user training sessions, workshops, and one-on-one guidance on system functionality, navigation, and best practices. • Create and maintain user documentation, training materials, FAQs, and knowledge base articles in both Japanese and English. • Troubleshoot user issues and coordinate resolution with technical support teams and vendors as necessary. • Monitor user adoption and provide recommendations to improve the end-user experience. • Identify and escalate project risks, issues, and dependencies in a timely manner. Basic Qualifications: (what are the skills required to this job with minimum years of experience on each) • At least 3+ years of experience in IT support, business systems support, technology implementation, migration projects, or related roles. • At least 3+ years of working on Microsoft Office 365 Suite Windows operating systems and enterprise productivity platforms, Microsoft Power Apps and Power Automate. • At least 2+ years of experience using ServiceNow platform. • Experience in using Reporting and data analysis tools. • Knowledge of IT service management principles and processes. • Experience supporting end users during technology transformation and platform migration initiatives. • Experience creating user documentation, conducting training, and providing technical guidance. • Experience working in a global, cross-functional environment. • Native-level proficiency in Japanese (spoken, written, and business communication). • Native-level or professional-level proficiency in English (spoken, written, and business communication). • Ability to translate business and technical concepts effectively between Japanese and English-speaking stakeholders. Travel: no Degree: • Bachelor's degree in Information Technology, Computer Science, Business Administration, Information Systems, or a related field; or equivalent combination of education and experience. Nice to Have; (But not a must) • Banking, financial services, or capital markets experience. • Experience supporting Windows 365 implementations. • Experience supporting Notes decommissioning or enterprise migration programs. • Knowledge of change management and user adoption methodologies. • Familiarity with Agile, Waterfall, or hybrid project delivery models. • Experience working with globally distributed teams. #LI-NorthAmerica Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $53.12-$62/hour. Actual compensation will depend on several factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.