Business Technology Associate Consultant in the
Insights & Analytics Capability Group will...
ZS's Insights & Analytics group partners with pharmaceutical and biotech clients to design and implement technology-enabled solutions that transform clinical trial quality, risk management, and operational oversight. This role focuses on building end-to-end RBQM-enabled platforms and operating models that support risk identification, patient safety, and clinical trial execution at scale.
What you'll do:- Collaborate with ZS internal teams and client stakeholders to design and implement technology-enabled RBQM and clinical quality platforms that address critical R&D and clinical trial business challenges
- Translate complex business problems in clinical trial oversight, patient safety, and risk management into clear technical and solution design requirements
- Lead modules and workstreams within large-scale transformation programs, contributing to end-to-end solution delivery (strategy through implementation)
- Partner with technical architects to validate solution design, platform architecture, and implementation approaches for RBQM and clinical operations ecosystems
- Apply structured delivery methodologies and best practices to ensure high-quality execution and strong client experience
- Support program leadership with project planning, resource coordination, staffing, and risk/issue management
- Guide design of operating models, organizational structures, and capability frameworks to enable sustainable adoption of RBQM platforms within client organizations
- Manage and mentor diverse project teams, providing coaching and guidance to junior team members
- Lead planning and execution of deliverables such as solution vision, business case development, user requirements, system design inputs, testing strategy, deployment planning, and operations strategy
- Drive cross-functional collaboration across clinical, quality, and technology stakeholders to ensure successful platform adoption and scalability
What you'll bring- Bachelor's or Master's degree in Business Analytics, Computer Science, Information Systems, Engineering, or related field
- 3+ years of relevant experience delivering technology-enabled solutions, platforms, or transformation programs, ideally in life sciences or healthcare
- Experience working with or exposure to Risk-Based Quality Management (RBQM), clinical operations, or quality systems in pharmaceutical/biotech environments
- Strong understanding of data concepts (SQL, RDBMS, data warehousing, reporting systems) and familiarity with cloud or modern data platforms
- Exposure to Python or similar programming languages, with ability to understand technical implementation and data flows
- Understanding of clinical trial processes, risk management, and quality oversight frameworks (e.g., Quality Risk Management, FDA/ICH expectations)
- Strong problem-solving skills with ability to structure complex business and technical challenges into clear solution frameworks
- Ability to simplify and communicate complex concepts to both technical and non-technical stakeholders
- Strong leadership capability with experience managing workstreams, timelines, and junior team members
- Excellent communication skills (written and verbal), with comfort working in client-facing environments
- Experience working in global, matrixed, and virtual team environments with multiple concurrent projects
- Strong client-first mindset, high ownership, and ability to operate in fast-paced delivery environments
- Fluency in English
- Client-first mentality
- Intense work ethic
- Collaborative spirit and problem-solving approach
How you'll grow:- Cross-functional skills development & custom learning pathways
- Milestone training programs aligned to career progression opportunities
- Internal mobility paths that empower growth via s-curves, individual contribution and role expansions
Perks & Benefits:At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.
Hybrid working model:We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
