Job Summary: Leads the analysis, development, and implementation of business process improvements and IT solutions that enhance operational efficiency and customer satisfaction. Collaborates with department heads and key stakeholders to identify and document specific business needs, while also ensuring the seamless integration of new systems and technologies. Drive continuous improvement and innovation in retail processes.
Essential Duties and Responsibilities:- Conducts comprehensive evaluations of retail business functions to devise new or enhanced business processes and information technology systems that support organizational goals.
- Collaborates closely with retail department management and key stakeholders to identify, document, and understand their specific business needs, objectives, and existing operational procedures.
- Provides expert technical assistance in identifying, evaluating, and developing systems and procedures that optimize retail operations and customer service.
- Authors and updates functional specifications for newly developed or modified retail business systems, ensuring all technical documentation is clear and compliant with industry standards.
- Designs, develops, and codes programming systems specifically tailored to retail operational needs, or oversees the consultation and coordination with IT programmers to ensure the design and development of effective automated business solutions.
- Manages the implementation and rigorous testing of business and functional processes during system development and quality assurance phases, ensuring systems meet specified requirements.
- Develops, organizes, and conducts comprehensive training sessions for retail business personnel on the effective use of computer hardware and software, focusing on enhancing skills and adopting best practices in business processes.
- Provides ongoing support and guidance to retail teams, ensuring they can leverage new technologies and processes effectively.
- Leads Business Systems Management meetings, facilitating productive discussions between IT teams and business partners to align technology solutions with business strategies.
- Participates in cross-functional teams to brainstorm, develop, and refine new strategies, business initiatives, and best practice processes, aiming to drive innovation and operational excellence in the retail sector.:
- Ensures that all developed systems and processes adhere to organizational policies, industry best practices, and legal standards, particularly concerning data scope, usage, formatting, and security requirements.
- Carries out management responsibilities including interviewing, hiring, training, and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; scheduling, addressing complaints, and resolving problems.
Knowledge, Skills and Abilities:- Advanced Knowledge of IT Infrastructure
- Advanced knowledge of Windows-based servers, workstations, and systems critical for retail operations.
- Advanced knowledge of SAP reporting and transactional applications.
- Intermediate knowledge of Microsoft Office applications, including Excel for data analysis, Access for database management, Word for document creation, Outlook for email communications, and PowerPoint for presentations.
- Ability to analyze intricate technical information and system integrations to enhance operational effectiveness.
- Ability to manage multiple projects simultaneously.
- Ability to communicate effectively in written and verbal form.
- Ability to learn new technology systems, methods, and processes.
- Ability to research information, establish facts, and draw valid conclusions.
- Ability to prepare reports and business correspondence.
- Ability to reason, form concepts, and recognize and solve problems.
- Ability to develop and present information effectively in presentation or diagram form.
- Ability to maintain confidentiality regarding sensitive information.
- Ability to multi-task, organize, and plan work independently.
- Ability to work on-call and flexible schedules including nights, weekends, and holidays.
- Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
- Must report any potential hazards that cannot be immediately remedied to a supervisor.
Education, Experience and Qualifications:- Bachelor's Degree in Information Security, Computer Science, or a related field, with ten or more years of related experience in information security; or equivalent combination of experience and/or higher education required.
- Certified Business Analysis Professional (CBAP), Certified Information Systems Analyst (CISA), or similar certificates required.
- Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
Physical Demands:- Continuously required to use close vision, distance vision, depth perception or the ability to focus.
- Frequently required to use fine finger movements (ex. sorting and typing).
- Frequently required to sit for long periods of time.
- Frequently required to talk and hear.
- Occasionally required to use hands for reaching, touching or handling.
- Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.
- Occasionally required to bend, kneel or squat.
- Occasionally required to stand or walk.
Work Context and Environment:- Work is generally performed in an office environment.
- Quiet to moderate noise level.
