Business Systems & Automation Lead

The Opportunity

We're hiring a Business Systems & Automation Lead - the first hire into Iru's Operations function, reporting to the Head of Operations.

Iru already has the people running the work. Accounting closes the books, FP&A runs planning, and there's analytics support across the business. This role does not take that work over. It exists to change the shape of it.

Here's the thesis, stated plainly: as Iru grows, operational load grows with it. Your job is to build the systems, integrations, and automations that give capacity back to the teams who have it today - so the work scales with the business without the headcount scaling in lockstep.

That's a genuinely hard problem, and it's the whole job. You won't be measured on tickets closed or invoices processed. You'll be measured on how much capacity you return.

Where we're starting. The clearest near-term opportunities sit within the G&A area of our business, you will help us:

• Improve Collections. Our AR process works, but it works because people are pushing it. We want it to work because the system is.
• ERP implementation. We're moving to a new platform. You'll be central to how it lands and how everything upstream and downstream connects to it.
• FP&A tooling. We're selecting a planning platform. You'll help evaluate it, then own how it gets wired into the rest of the stack.
• Data infrastructure. Finance, people, and spend data lives in too many places and reconciles too slowly. You'll fix the plumbing.

Those are examples, not a job description. The same problem shows up in different clothing across T&E, People, Workplace, Talent, and strategic planning, and where you go after the first wins is something you and the Head of Operations will decide together based on where the leverage actually is.

You'll sit centrally in Operations and work across Finance, Accounting, Data, GTM, Product, and Engineering. Iru already runs a GTM Engineering function that automates alongside GTM Operations - you're the equivalent for the rest of the business, and you'll have a natural counterpart to learn from.

What You'll Do

Build the systems

• Design, build, and maintain integrations and automations so data moves cleanly between systems instead of through people
• Own automation quality end to end: logging, error handling, monitoring, retries, secrets management, and clear ownership when something breaks
• Build human approval steps into anything that touches money, access, or the ledger - automation should remove the tedious parts of a control, never the control itself
• Partner with Data and Engineering on pipelines, source-of-truth definitions, and reporting people actually trust

Transform the processes

• Sit with the people doing the work today, map what actually happens (not what the SOP says), and find the steps that shouldn't need a human
• Redesign workflows in partnership with the people who own them - they own the process and the controls; you own the redesign and the build
• Support the Campfire implementation and the FP&A platform selection and rollout, including integration design and data migration quality
• Document what you build in Notion so it survives you, and train the teams who will live in it every day

Prove it worked

• Baseline the before state, instrument the after, and report the delta honestly - including when a project didn't pay off
• Own a small set of capacity metrics with the Head of Operations and keep them current

What You'll Bring

• 2+ years (typically 2 to 5) in business systems, finance systems, business or product operations, analytics, or a similar role where you owned building things, not just running them. Consulting, high-growth startup, and finance backgrounds all work. We care considerably more about what you've built than how long you've been doing it.
• Something you built that runs without you. This is the one requirement we won't flex on, so we'd rather be upfront about it: we're going to ask you to walk us through a system you built - what it replaced, what broke, how you found out it broke, and whether it still runs now that you've moved on. A process you designed or a project you scoped for someone else to build won't get there. Rough and homemade is completely fine. It has to be a thing that runs.
• Real technical skill. Strong spreadsheet fundamentals, plus hands-on ability with at least one of SQL, Python, or a modern BI tool. You'll be reading and reconciling data across systems constantly, and you need to do that without waiting for someone else.
• Integration fundamentals. Working knowledge of REST APIs, webhooks, JSON, and authentication concepts, and the ability to troubleshoot an integration by reading logs and API responses rather than filing a ticket.
• Genuine AI fluency. You reach for coding agents and AI tooling by default to increase your own output, and you have a point of view on where they're reliable and where they aren't.
• Comfort with business and finance workflows. You don't need to be an accountant. You do need to understand how things like AR, AP, close, and forecasting actually work well enough to redesign them credibly - and to know when to defer to the people who own the controls.
• The ability to change other people's processes without alienating them. This is the part most people underestimate. You'll be asking experienced teams to work differently. Doing that well is a communication skill before it's a technical one.
• A tolerance for unglamorous work. Some of this job is reconciling messy data and sitting in on a close. That's how you learn where the leverage actually is.

Nice to have

• Experience with an ERP implementation or migration, at any level of involvement
• Familiarity with parts of our stack: HubSpot, Stripe, Hex, Notion, Campfire, or comparable systems
• Exposure to workflow automation platforms, ETL tooling, or version control
• You've been an early hire into a function that didn't exist yet

What This Role Is Not

We'd rather be direct than have you find out in month three:

• This is not an accounting role. You won't own the close, and you won't be judged on ledger accuracy.
• This is not a role where the requirements arrive fully scoped. Much of the job is figuring out what's worth building.
• This is not a role for someone who wants to build in isolation. The best version of this person spends a lot of time sitting next to the people whose work they're changing.
• This is not a fast-credibility role. You're asking experienced teams to change how they work. That's earned, not assigned.

Benefits & Perks

Competitive salary

Hybrid work environment (3 days in office per week)

100% individual and dependent medical + dental + vision coverage

401(K) with a 4% company match

20 days PTO

Iru Wellness Week the first week in July

Equity for full-time employees

In-office lunch stipend provided

Up to 16 weeks of paid leave for new parents

Paid Family and Medical Leave

Modern Health mental health benefits for individuals and dependents

Fertility benefits

Working Advantage employee discounts

Onsite fitness center

Free parking

Exciting opportunities for career growth

We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.

At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.