Job Title: Business Systems Analyst
Job Summary:
As a Business Systems Analyst, you bring developing experience that you apply to both routine and nonroutine tasks and procedures, typically operating with about a one-week horizon on your work. You're a sharp information processor who manages communications with others well, and you build productive internal and external working relationships as you support the products and clients assigned to you. You apply learned concepts to routine business tasks with sound judgement, knowing when to seek help from senior team members on more complex issues, and you independently resolve minor to moderate problems as they arise.
Essential Functions:
Product Knowledge. Demonstrate a growing understanding of product offerings and functionalities, actively seeking to learn about more complex features and their applications. Begin to identify common patterns and use cases within the product.
Technical Configuration. Handle low complexity configurations with increasing confidence, and successfully complete medium-complexity configurations with guidance and support from senior team members. Develop proficiency in client configuration using HUB and JSON editing.
Troubleshooting. Investigate and resolve support tickets by applying product, configuration, and documentation knowledge, with assistance from senior team members. Work toward consistently identifying potential root causes, including configuration errors, data problems, or software defects.
Technical Proficiency. Proactively seek guidance and learning opportunities from senior team members to improve tool usage, such as Jenkins, Data Dog, Big Query, and JSON, for client issue resolution.
Customer Interaction and Communication. Develop communication skills in conveying technical information clearly and concisely. Dedicated consultative resource on customer implementations and post-live engagements.
Accountability. Manage assigned workload with minimal supervision, escalating issues and seeking clarification as needed. Take ownership of individual tasks within projects and strive to meet deadlines.
Team Contributions. Contribute to maintaining documentation and offer constructive suggestions for improving team processes and efficiency. Actively participate in team meetings and knowledge-sharing sessions.
Minimum Requirements:
Specific Job Skills:
Experience: 2-5 years of experience in a business systems analysis, technical support, or client configuration role, with developing experience applying that knowledge to both routine and nonroutine tasks and procedures.
Operational autonomy: Normally receives general instructions on routine work and detailed instructions on new projects and assignments, applying learned concepts to business tasks with the judgement to seek help when faced with more complex issues.
Decision making and problem solving: Ability to independently resolve minor to moderate problems.
Communication: Sharp information processor who manages communications with others well.
Influence: Builds productive internal and external working relationships.
Technical skills: A deep, specialized knowledge of all standard application configurations and integrations across the Kyruus product suite, with the ability to leverage that product knowledge to own and execute any/all related tasks as efficiently as possible. Skills: basic HTML, basic CSS, basic SQL, and intermediate JSON. Tools: Swagger, Jenkins, Elasticsearch, JIRA, and Confluence.
Education: Education: Bachelor's degree or equivalent experience.
