WHAT YOU WILL DO:The Business Systems Analyst - Maintenance, Procurement & Inventory supports and optimizes STEP's asset management, procurement, inventory and maintenance systems to improve operational efficiency and business processes. This permanent, full-time position is based in Calgary, Alberta, and works closely with cross-functional teams to support system enhancements, application support and continuous improvement.
WHAT WE REQUIRE:Responsibilities- Foster and develop collaborative relationships with business stakeholders and system owners.
- Serve as a primary business analyst for STEPFx EAM, inventory, procurement and maintenance-related business processes.
- Partner with Supply Chain, Operations, Maintenance and Finance teams to identify opportunities for process and system improvements.
- Perform application incident management, root cause analysis, problem resolution and issue escalation.
- Support equipment maintenance workflows including work orders, preventive maintenance, inspections, repairs and asset lifecycle management.
- Support inventory management processes including replenishment, transfers, receiving, adjustments, cycle counts and inventory accuracy initiatives.
- Support procurement processes including vendor management, requisitions, purchase orders, receiving and invoice matching.
- Collaborate with Finance teams to understand and support inventory valuation, cost tracking, accruals and related financial processes.
- Participate in complete software lifecycle management for software applications including initiation, planning, development, testing, implementation and support of software solutions.
- Prepare and deliver training and training materials for business systems to end-users.
- Support the quality, integrity and governance of assets, inventory, vendor and maintenance master data across supported business systems.
- Develop and support reports, dashboards, integrations, automated workflows and other technical solutions that improve business processes and data accessibility.
- Assist in planning, coordinating and executing small to medium business system projects and enhancement initiatives.
- Lead and coordinate user acceptance testing, deployment validation and end-user readiness activities.
- Prioritize enhancements, support activities and project initiatives based on business value and organizational priorities.
- Provide some after-hours support as required.
- Promote STEP's "Possibilities Thinking" culture.
Qualifications- Degree or diploma in Information Systems, Business Administration, Supply Chain, Operations Management, Finance, Computer Science or a related discipline.
- 3-7 years of experience as a Business Systems Analyst, Functional Analyst or similar role.
- Experience supporting Enterprise Asset Management (EAM), CMMS, maintenance management, inventory or procurement systems.
- Strong understanding of maintenance, equipment, inventory and supply chain business processes.
- Experience acting as a functional lead or primary business systems resource for a business application, including issue resolution, enhancement planning, testing, and user support.
- Knowledge of operational and financial workflows including purchase orders, inventory transactions, receiving, vendor invoices and cost tracking.
- Proven ability to gather requirements, facilitate workshops, document business processes, and deliver end-user training.
- Involvement in supporting system implementations, enhancements or continuous improvement cycles.
- Strong analytical, problem-solving, and process improvement skills.
- Experience with reporting, data analysis, systems integrations and understanding of data flows and quality issues.
- Salesforce experience considered a strong asset.
- Experience with ERP systems such as Microsoft Dynamics 365 Business Central considered an asset.
- Familiarity with Power BI, SQL, Power Platform or related reporting and automation technologies.
- Experience in an industrial, maintenance, field service or energy services environment is preferred.
Key Competencies- Strong business analysis and requirements management skills.
- Ability to translate business needs into effective system solutions.
- Strong understanding of operational, maintenance and inventory processes.
- Excellent problem-solving and root cause analysis skills.
- Ability to communicate technical concepts in business-friendly language.
- Keen customer service and stakeholder management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong project coordination and organizational skills.
- Demonstrated change management and process improvement capabilities.
- Ability to work independently while collaborating effectively across departments.
- Continuous improvement mindset with a focus on business value and operational outcomes.
