Bachelor's degree in computer science or equivalent experience
8+ years of relevant experience, preferably in healthcare administration
Hands-on experience with AI platforms like Microsoft Copilot and Azure AI
Expertise in requirements elicitation and structured documentation techniques
Strong understanding of project life cycles and methodologies
Responsibilities
Participate in estimation efforts to define IS team deliverables
Lead teams providing production support for applications
Facilitate workshops and requirements gathering sessions
Translate business needs into functional specifications and solution designs
Act as a trusted advisor for process improvements and system optimization
Conduct thorough diagnoses of business problems and anticipate implementation obstacles
Mentor junior team members and assign work effectively
Benefits
Flexible work solutions including remote options
Competitive pay
Paid time off including holidays and volunteer events
Health insurance coverage for you and your dependents on Day 1
401(k) with company contributions
Tuition reimbursement and more
Full Job Description
Role Overview
The Business Systems Analyst Lead provides ongoing support for an assigned set of systems/technologies (e.g. data mapping, configuration, queries). Serves as a SME for all components of a major system, understanding how the information is used and how the system(s) may need to be adapted to changes in business processes.
Work Arrangement
This is a hybrid, office based position working in our Ellis Preserve office located in Newtown Square, PA. Office days are Tuesday / Wednesday / Thursdya; Remote days are Monday / Friday Responsibilities
Responsibilities
Participates in estimation efforts to formulate and define the scope of IS team deliverables
May lead teams that provide production support for internally developed and vendor developed applications
Facilitate workshops, discovery sessions, and requirements gathering meetings
Translate business needs into detailed functional specifications, user stories, process flows, and solution designs
Act as a trusted advisor to business leaders and provide recommendations for process improvements and system optimization
Participates in the change management process playing a lead role as needed
Leverage industry knowledge and client relationships to assess the business implications of project(s) to current and future business environment and to identify new business opportunities
Provides proactive consulting support to an area of the business, leading the planning effort for how technology will support the business' strategic objective
Resolves conflicting/competing needs from different areas of the business, tactfully, and in a way that satisfies all parties
Conducts complete diagnosis of most business problems, factoring in a strong understanding of the business processes and anticipating implementation obstacles
Provides mentorship, guidance, and technical knowledge to more junior team members
Leads efforts to define functional requirements and design innovative solutions to complex business and technology problems
Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors
Conducts complete diagnosis of most business problems, factoring in a strong understanding of the business processes and anticipating implementation obstacles
Capable of helping user clarify, develop, and plan for their current and future technology needs
Assigns work to others
May lead team members to provide production or systems support
Provides time/resource estimates for assigned projects
Recommends investments in new tools or the adoption of new processes/methodologies
Advises management on budgetary issues and negotiates a successful resolution
Contributes to strategic growth plans for the organization (RFP, etc.)
Education and Experience
Bachelor's degree in computer science or equivalent years of relevant work experience
Experience working with fast pace AI projects including building new solutions leveraging Copilot and or Claude
Apply hands-on experience with Microsoft Copilot, Azure AI, Power Platform/Power Automate, or similar AI platforms to improve BSA productivity, requirements analysis, documentation, and business processes
Lead AI use-case discovery and assessment, evaluating business value, feasibility, data readiness, security, privacy, and responsible AI considerations before implementation
At least eight (8)+ years of relevant experience required
Experience in healthcare administration or a healthcare environment preferred
Serves as subject matter expert within IS on the work processes for assigned area(s) of the business including how systems are used, how information flows, how decisions are made, the future roadmap(s), and how the systems may need to be adapted to changes in the business, etc.
Possesses advanced expertise in requirements elicitation via interviewing and workshop facilitation and requirements determination using structured techniques for documentation, analysis
Can define/manage scope and business expectations, requirements change management and traceability
Can develop and communicate a vision for project/ system, providing thought leadership
Possesses expert understanding of the applications environments and the project life cycle, processes, and methodologies
Possesses working knowledge of the strategic plans/initiatives of various business units, and/or can quickly come up to speed on the strategies and critical success factors for a business unit
Understands the business impact of different solutions, and can assess and communicate the tradeoffs between business needs, technology requirements, costs, and risk
Maintains an understanding of business plans and strategies of competitors and of industry in general
Our Comprehensive Benefits Package
Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.
For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet connection to support daily job responsibilities. A minimum bandwidth of 50 Mbps download and 5 Mbps upload is required. Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement.
