5+ years of IT experience, preferably in benchtop/desktop support.
Strong attention to detail with a methodical, process-driven approach.
Excellent documentation skills for IT documentation and SOPs.
Customer-service mindset with a positive attitude.
Ability to work onsite 5 days a week in a laboratory environment.
Experience in regulated environments is preferred, but not mandatory.
Familiarity with GMP/GLP/GxP or validation is a plus.
Responsibilities
Support benchtop computers and laboratory instruments for scientists.
Install new instruments in product development.
Perform Windows administration, including upgrades for Windows 10, 11, and Server.
Support laboratory system initiatives like Empower and Chromeleon upgrades.
Leverage AWS for virtualization and technical support tasks.
Respond to incidents and service requests via ServiceNow.
Manage user access and system administration functions.
Benefits
Onsite work environment fosters collaboration and team dynamics.
Opportunity to work in a regulated life sciences setting.
Hands-on experience with cutting-edge laboratory technologies.
Potential for skill development in Windows administration and AWS.
Engagement with a diverse range of laboratory instruments and systems.
Full Job Description
Specialist IS Business Systems Analyst (Life Sciences Windows Administrator) Location: Thousand Oaks, CA (Onsite 5 Days/Week) Duration: 12+ Month W2 Contract (No C2C/No Visa or Student Sponsorship) Pay rate: Up to $42/hr. (No PTO and No Paid Holidays) Schedule: Monday-Friday, 8:00 AM - 5:00 PM (occasional after-hours support required)
Technical screening required for submission
The Ideal Candidate Will Have
5+ years of IT experience, ideally in a benchtop/desktop support environment.
An IT background with strong attention to detail and a methodical, process-driven approach.
Excellent documentation skills, including experience creating and maintaining IT documentation, SOPs, and procedures.
A strong focus on following established processes, procedures, and documentation requirements.
A quick learner who is eager to learn new systems, technologies, and processes.
An open, friendly, and approachable personality with a strong customer-service mindset and a positive, "can-do" attitude.
The ability to work effectively 5 days per week onsite, providing hands-on support to QC laboratory environments.
Experience working in a regulated environment is preferred, though experience does not need to be specifically within the pharmaceutical or biotechnology industries.
GMP/GLP/GxP or validation experience is a plus, but the role is not intended for a full-scale validation specialist.
A candidate who is comfortable working in a highly process-driven environment, with a strong emphasis on accuracy, compliance, documentation, and attention to detail.
Key Responsibilities
Support benchtop computers and laboratory instruments used by scientists across lab and manufacturing buildings.
Install new instruments in PD.
Perform Windows administration, including upgrades and support for Windows 10, Windows 11, and Windows Server.
Support Empower and Chromeleon upgrade activities and related laboratory system initiatives.
Leverage AWS for virtualizations and related technical support tasks.
Respond to incidents and service requests through ServiceNow.
Provide Tier 1 troubleshooting and administrative support for laboratory software and systems.
Manage user access, licensing, and system administration functions.
Maintain documentation, service records, and asset inventory data in ServiceNow and related systems.
Reconcile physical inventory with inventory records and maintain accurate asset tracking.
Support deployment of antivirus software and operating system/software patches to laboratory computers.
Coordinate with instrument vendors on system requirements, implementation, configuration, and upgrades.
Manage inventory and storage room functions, including ordering supplies, decommissioning obsolete computers, and resolving purchase orders and transfer orders.
Support lab data remediation and data transfer from instrument systems to enterprise file shares.
Perform hardware troubleshooting, maintenance, and general desktop support as needed.
Required Qualifications
Minimum 5 years of Windows administration experience.
Experience with Windows desktop systems administration, including Active Directory and AWS.
Minimum 4 years of benchtop support and/or IT help desk experience.
Experience with inventory management and storage room operations.
Hands-on experience with ServiceNow.
Hands-on experience with SCCM.
Strong customer service orientation.
Professional communication skills and strong work ethic.
Team-oriented and collaborative approach.
Strong attention to detail and punctuality.
Ability to work independently with a high degree of follow-through and documentation.
Excellent organizational and multi-tasking skills in a fast-paced environment.
Experience supporting PC/laptop hardware.
Strong troubleshooting skills across software, hardware, and networking.
Working knowledge of TCP/IP, Windows domains, and network configurations.
Ability to lift 40 lbs.
Experience in a large enterprise or corporate environment.
Relevant certifications demonstrating initiative, continued learning, and technical growth.
Preferred Qualifications
Server administration experience.
Network administration experience.
GXP experience.
Experience supporting laboratory environments or scientific instruments.
Experience with AWS virtualizations.
Experience with Empower and Chromeleon upgrades.
Experience supporting regulated or highly controlled enterprise environments
