Job Title: Business Systems Analyst - NetSuite
Location: New York, NY
Department: Technology

Report to: COO/CFO

Role Overview

Stoney Clover Lane is seeking a Business Systems Analyst to support and optimize NetSuite. This role will partner cross-functionally with Finance, Production, Operations, Retail Stores, Wholesale and Digital teams to support system enhancements, integrations, reporting, and process improvements.

The ideal candidate is solutions-oriented, highly organized, and comfortable working in a fast-paced environment while managing both technical and operational priorities.

What You'll Do
• Serve as a key support resource for NetSuite, including upgrades, enhancements, user access and platform maintenance
• Assist users in a timely manner with tactical support inquiries (i.e. amending / creating saved searches)
• Gather and document business requirements while applying NetSuite knowledge for suggested improvements
• Build and maintain process and data flow documentation for technical processes and workflows
• Support business readiness by creating test plans and training documents for rollout
• Create and maintain standard suite of reports shared throughout organization (i.e. sales, budget to actual, inventory)
• Support business readiness by creating test plans and training documents for rollout
• Develop, test, and deploy NetSuite customizations and functionality enhancements
• Support software and hardware integrations including Shopify, RF Smart, Ship Junction, Joor, and SPS Commerce
• Assist with personnel onboarding and offboarding for equipment and application access
• Support end users alongside third-party managed support partners
• Automate and improve internal reporting
• Apply AI tactics and analysis using Claude to analyze large datasets support problem solving

What You Bring
• 5+ years of NetSuite support, administration or implementation experience
• Bachelor's degree in Information Systems, Computer Systems Technology, Business, or related field
• NetSuite certifications appreciated, not required
• Experience developing workflows, dashboards, report writing and NetSuite customizations
• Solid understanding of NetSuite capabilities including AI application and SQL, Python or other programming appreciated, not required
• Experience developing workflows, dashboards, and NetSuite customizations
• Basic understanding of financial statements and inventory costing
• Ability to recommend system parameters to improve internal controls and data governance
• Strong understanding of retail business systems including POS and operational processes
• Experience partnering with Finance, Merchandise Planning and Production Teams from a technical perspective

Key Attributes
• Solutions-oriented with attention to detail
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proactive with a strong sense of accountability
• Ability to document a basic project plan in Excel and manage execution including stakeholder updates

Compensation & Benefits
• Hybrid schedule: 4 days in NYC midtown office and Friday's remote
• Travel required to Brooklyn, NY and retail locations as needed
• Health, dental, and vision benefits for eligible employees
• 401(k) eligibility • Paid time off and company holidays
• Employee discount