Big Top Manufacturing is seeking a technically oriented Business Systems Analyst to support the development, configuration, and ongoing improvement of its core business systems. This position will primarily focus on Configure One (CPQ) and the product data that supports quoting, pricing, and manufacturing processes, while also providing support for Acumatica ERP and related integrations. The ideal candidate enjoys understanding how systems work, solving complex problems, and translating business requirements into functional configurations. This hands-on technical role works closely with Engineering, Operations, Sales, and other departments. The position reports to the Director of Business Systems.
This position is hybrid; 75% remote, 25% travel
Supervisory Responsibilities: This role leads work through influence, process ownership, cross-functional coordination, clear expectations, timely follow-up, and escalation. The position may lead administrative projects, temporary teams, or vendors without direct reports.
FLSA Classification: Exempt
Requirements
Essential Duties & Responsibilities: Configure One (CPQ) - Primary Focus
- Serve as the primary internal technical resource for day-to-day Configure One configuration, maintenance, and enhancements.
- Develop and maintain product configurations, pricing rules, options, dependencies, and bill-of-materials (BOM) logic.
- Work with Engineering to translate approved product specifications into structured system configurations.
- Support the development and maintenance of standardized product catalogs.
- Troubleshoot configuration issues and validate system-generated quotes and BOMs.
- Maintain system functionality as products, pricing, and business requirements evolve.
Acumatica ERP and Product Data:
- Support the ongoing development and improvement of Acumatica ERP.
- Assist with product-data management and alignment between Configure One and Acumatica.
- Help investigate issues involving inventory items, BOMs, data accuracy, and system transactions.
- Participate in implementation activities, testing, data validation, and system enhancements.
- Work alongside the Director of Business Systems and external implementation partners.
Integrations and Systems Support:
- Assist with troubleshooting data and integration issues among Salesforce, Configure One, Acumatica, and other connected systems.
- Participate in testing new features, integrations, and system changes.
- Identify opportunities to improve functionality and eliminate manual processes.
- Document system configurations, business rules, workflows, and technical changes.
- Provide user support and training related to assigned systems.
- Other duties as assigned.
Required Skills & Abilities:- Strong analytical and technical problem-solving skills.
- Ability to translate business requirements into functional system solutions.
- Experience configuring, maintaining, or supporting enterprise business applications.
- Proficiency with Excel and experience working with structured data.
- Understanding of data relationships, system workflows, and business processes.
- Ability to work independently while collaborating with technical and non-technical stakeholders.
- Strong documentation, communication, and organizational skills.
- Ability to drive continuous improvement and operational excellence initiatives
- Embodies the Company's values and culture by consistently exhibiting: Teamwork: Works cooperatively with others and promotes a culture of trust and respect. Excellence: Maintains high standards of safety, quality, and performance. Ownership: Takes initiative, follows through on commitments, and accepts accountability for results. Solution-Oriented: Addresses challenges proactively and focuses on finding practical solutions.
Education & Experience:- At least 3 years of experience in business systems analysis, application configuration, ERP/CPQ administration, systems implementation, or a similar technical role preferred.
- Experience with Configure One or another CPQ platform preferred.
- Experience with Acumatica or a comparable ERP system preferred.
- Experience within a manufacturing, engineer-to-order (ETO), or configure-to-order environment preferred.
- Understanding of BOMs, product configurations, and manufacturing processes preferred.
- Working knowledge of SQL, APIs, JSON, and system integrations preferred.
- Experience with Salesforce or Celigo and participation in ERP or CPQ implementations are preferred.
- Equivalent combinations of education and relevant experience will be considered. Direct Configure One experience is preferred but not required.
Physical Demands: - Must be able to accurately exchange information with co-workers, customers, vendors, and management.
- Occasionally moves files and boxes of records weighing up to 20 lbs.
- Constantly operates a computer and other office machinery, such as copiers, printers, and telephones.
- Prolonged periods working in a stationary position.
- Manual dexterity and visual acuity to properly evaluate quality of incoming materials.
- Normal work hours are Monday through Friday from 8:00 am - 5:00 pm Eastern. Hours subject to change at the discretion of management. Additional hours may be required to support the Organization's goals.
Work Environment:Work is performed primarily in an office environment with regular interaction in manufacturing and operational areas. When entering production areas, the employee may be exposed to noise, moving equipment, varying temperatures, and other conditions requiring adherence to site safety rules and PPE requirements.
Accommodations: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and physical demands described herein are representative of the knowledge, skills, abilities, and work conditions necessary to perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
After 60 days, employees are provided with health, dental and vision insurance at no cost - the premiums are 100% employer-paid! Other benefits include 401(k) with company match, free short-term and long-term disability, life insurance, and an employee assistance program. We also offer a generous vacation allowance to support work-life balance and employee wellbeing.
Big Top is headquartered in Perry, Florida, about 50 miles outside of Tallahassee. Located along Florida's Nature Coast, Perry offers an abundance of outdoor activities such as hunting, fishing, camping, and boating. Learn more about Perry by visiting https://www.visitflorida.com/places-to-go/north-central/perry/ .
