IntroductionOverview
The Business Systems Analyst will support all areas of IT by understanding the diverse business need and product offerings, as well as the technology systems that support our business. This position will primarily focus on our customers’ business needs and offer products and/or solutions to meet those needs.
Responsibilities
- Working with customers and/or business stakeholders to accurately capture business requirements for new projects and customer onboarding
- Work with IT team members to review and clarify requirements as needed and act as the liaison between business project stakeholders and IT
- Responsible for technical documentation of system components and processes
- Maintains and manages customer service requests that are routed via our Service Desk
- Manages and monitors existing functionalities and defines new functionality as needed for application integrity
- Interfaces with internal and external technical staff to define application solutions and resolve problems as needed
- Manage incident workflow from initial reporting to final resolution including incident handoffs with outsourced 3rd party organizations
- Collaborate with IT to develop detailed project specifications
- Conduct testing and deliver training related material for new customer IT enhancements
- Contribute to a knowledge base of known problems and resolutions for customers and sales to resolve problems on their own
- Other duties and responsibilities as assigned.
Qualifications
- A team player who works well with others – being respectful to our teammates is a Core Value
- A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
- Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
- Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
Other Skills We Hope to See:
- Minimum 5 years related work experience and / or training
- Ability to effectively present and promote technology and respond to questions from groups of managers, customers, and co-workers
- Work with customers to resolve their business problems or inefficiencies using technology and business process
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
What AIT Can Offer You
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
