Lam Research

Business Systems Analyst 4

Lam Research$108K — $130K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in Business Systems Analyst or related roles
  • 6+ years experience with ServiceNow, focusing on ITSM and other modules
  • Bachelor's in Information Systems, Computer Science, Business Administration, or similar
  • Thorough understanding of IT service management processes
  • Proven ability to write high-quality user stories and acceptance criteria
  • Experience with Agile delivery models like Scrum or Kanban
  • Strong analytical skills with a focus on balance between user experience and platform governance

Responsibilities

  • Partner with stakeholders to identify process pain points and goals
  • Lead discovery sessions and workshops for ServiceNow projects
  • Translate business needs into functional requirements and documentation
  • Evaluate requests against ServiceNow capabilities and standards
  • Support backlog management, sprint planning, and release readiness
  • Collaborate with teams to ensure solutions meet business outcomes
  • Conduct process analysis and gap assessments for ServiceNow workflows

Benefits

  • Comprehensive set of outstanding benefits
  • Flexible work location models: On-site Flex and Virtual Flex
  • Access to ongoing professional development
  • Investment in employee well-being and life phases
  • Opportunity to work with cutting-edge technology and processes
Full Job Description
The impact you'll make

As a Business Systems Analyst at Lam, you will play a key role in shaping how the organization uses ServiceNow to simplify work, improve service delivery, strengthen platform governance, and enable scalable digital workflows. This is an opportunity to influence enterprise processes, partner with cross-functional leadership, and help evolve a strategic platform used across the business.

What you'll do

  • Partner with business stakeholders and platform teams to understand objectives, pain points, current-state processes, and desired outcomes.
  • Lead requirements discovery sessions, workshops, and process reviews for ServiceNow initiatives.
  • Translate business needs into functional requirements, process flows, solution documentation, clear user stories, and acceptance criteria.
  • Evaluate requests against ServiceNow out-of-the-box capabilities, platform standards, governance practices, and long-term maintainability.
  • Support intake, prioritization, backlog refinement, sprint planning, delivery tracking, UAT, release readiness, and post-release validation and hypercare.
  • Collaborate with architects, developers, administrators, Quality Assurance (QA), and process owners to ensure solutions are feasible, scalable, and aligned to business outcomes.
  • Perform current-state and future-state process analysis, gap assessments, and impact analysis across ServiceNow workflows.
  • Support platform enhancements, integrations, data quality improvements, reporting needs, and operational process optimization.
  • Facilitate stakeholder alignment, manage expectations, escalate risks and dependencies, and communicate clearly to business and IT leadership.
  • Contribute to continuous improvement of business analysis practices, platform governance, documentation standards, and delivery processes.


Who we're looking for

  • 8+ years of experience as a Business Systems Analyst, Business Analyst, Product Analyst, or similar role supporting enterprise technology platforms.
  • 6+ years of hands-on experience with ServiceNow, preferably across ITSM and additional modules such as ITOM, ITAM (HAM/SAM), CMDB, or APM/EA.
  • Bachelor's degree in Information Systems, Computer Science, Business Administration, Engineering, or a related field, or equivalent practical experience.
  • Strong understanding of IT service management processes, including incident, request, change, problem, knowledge, asset, configuration, and service catalog management.
  • Demonstrated ability to write business requirements, functional specifications, high-quality user stories, acceptance criteria, and test scenarios.
  • Experience supporting Agile, Scrum, or Kanban delivery models.
  • Ability to analyze complex business processes, identify improvement opportunities, and recommend practical, scalable solutions.
  • Excellent communication, facilitation, stakeholder management, and executive presentation skills.
  • Strong analytical thinking, attention to detail, and ability to balance business value, user experience, platform governance, and delivery feasibility.


Preferred qualifications

  • ServiceNow Certified System Administrator, Certified Application Specialist, or related ServiceNow certification.
  • ITIL Foundation certification or practical experience applying ITIL practices in an enterprise environment.
  • Experience with ServiceNow platform governance, demand intake, release management, CMDB data quality, service catalog design, or workflow automation.
  • Experience working with integrations, reporting, dashboards, data models, or enterprise architecture practices.
  • Familiarity with ServiceNow AI capabilities, including Now Assist and ServiceNow Otto, and how they can improve user experience, productivity, knowledge discovery, and workflow automation.
  • Experience in a large global enterprise, shared services, manufacturing, technology, or regulated environment.


Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

About Lam Research

Lam Research Corporation (Lam Research) is a supplier of wafer fabrication equipment and services to the worldwide semiconductor industry. Lam Research designs, manufactures, markets, refurbish, and services semiconductor processing equipment used in the fabrication of integrated circuits. The Company’s etch and clean technologies enable customers to build integrated circuits. Its etch systems shape the microscopic conductive and dielectric layers into circuits that define a chip’s final use and function. Its Customer Support Business Group (CSBG) provides products and services to maximize installed equipment performance and operational efficiency. Its customer base includes semiconductor memory, foundry, and integrated device manufacturers (IDMs) that make DRAM, NAND, and logic devices for these products.

Lam Research Careers

Joining Lam Research offers a unique opportunity to enhance your career at a leading global company at the forefront of innovation and technology in the semiconductor industry. Work You’ll Do At Lam Research, we are committed to advancing the technology landscape through continuous innovation and leadership. Our team of professionals is dedicated to pushing the boundaries of what's possible, making us a pivotal player in the semiconductor industry. By joining our team, you will collaborate with some of the brightest minds in the field, contributing to projects that significantly impact future technology. Transform Your Career Lam Research stands at the intersection of technology, innovation, and leadership. We offer job opportunities that challenge you to excel and push your limits. Our culture fosters growth and embraces diversity, ensuring that every team member can thrive professionally and personally. Join our dynamic team and be part of a company known for its groundbreaking work in developing equipment and services that drive the production of virtually every leading-edge chip in the world. Professional Growth and Development We believe in nurturing the professional growth of our employees by providing ample opportunities for career advancement through leadership and diversity training programs. Our commitment to your career is reflected in our robust benefits package, designed to support you and your family’s health, well-being, and financial future. Internship and Employment Opportunities Start your career path at Lam Research with our internship programs, which offer a hands-on experience in the semiconductor industry. Interns work closely with experienced mentors, gaining invaluable skills and knowledge that prepare them for full-time positions within our company. For seasoned professionals, we offer a variety of positions that leverage your skills to contribute to our mission of continuous improvement and innovation. We are always looking for curious, creative, and driven individuals to join our team. Inclusive Culture and Networking Lam Research is dedicated to creating a diverse and inclusive environment where all employees can thrive. Our culture encourages networking and collaboration, allowing you to connect with colleagues and industry leaders who are as passionate about technology and innovation as you are. Applying at Lam Research Ready to take the next step in your career? Explore the job opportunities at Lam Research by visiting our Careers page. Tailor your resume to highlight your relevant experience and skills, and prepare for an interview that could lead to a multitude of rewarding career paths with us. Stay Connected Keep up to date with the latest company news, employment trends, and career tips by joining our community. Subscribe to receive updates that can help you navigate your professional journey at Lam Research. Join Our Team Search open positions that match your skills and interests. We look for passionate, innovative, and solution-driven team players. Start your journey with Lam Research today, where your work isn’t just a job—it’s a pathway to personal and professional fulfillment. SEARCH LAM RESEARCH JOBS Discover the opportunities waiting for you at Lam Research, where we turn today’s innovations into tomorrow’s technologies.
Learn more about Lam Research
Size
14,100 employees
Market Cap
$54.8 billion
Industry
Net Income
$2.9 billion
Founded
2013
5 Year Trend
+16.5%
Revenue
$11.9 billion
NASDAQ

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