Position Summary:The Commercial Business Support Manager leads the effective development and execution of the district support plan, human capital strategy and inventory. The Manager is accountable for developing action and contingency plans to meet or exceed his/her area targets. The Manager is also responsible for developing strategies for accelerating growth through customer loyalty and employee engagement, market penetration and share gain. He/she must be adept at establishing a compelling vision and building engagement and alignment through strong people leadership, including exceptional talent development (effective coaching and feedback), and effective communication and collaboration.
Position Responsibilities:Leadership- Leads area support team by providing clarity of vision and expectations; role modeling effective coaching and performance feedback, prioritizing resources; facilitating alignment of the team and partners.
- Develops and executes a strong talent management plan including talent assessment, selection, empowerment, coaching, motivation and retention of top talent; builds and develops succession plans and pipeline of talent
- Cultivate employee engagement and positive employee relations environment through robust and regular employee communications, performance feedback, reward and recognition culture, and focused employee development.
- Collaborate directly with Residential, Small Business, Operations, Marketing, Human Resources and other business units to execute on the overall Business Plan
- Employs a diverse and creative communications framework to align employees and generate understanding and commitment to achieving the business plan
- Promotes inclusion amongst the team by role modeling and supporting business diversity objectives
- Drives speed and accountability of plans through effective engagement
Operations Management- Manages operational excellence and efficiency through process improvement, effective analytics, and strong financial planning while fostering a culture that demonstrates Everon's commitment to employee, community and our mission of creating customers for life
- Executes and manages budgets including area level P&Ls; provides regular reporting and communication to key stakeholders regarding the health of the market and Everon's business performance; when appropriate provide a mitigation strategy for any projected short falls
- Manage office infrastructure, (e.g. building, facilities repair and maintenance, phone system, office equipment installation and maintenance, to include copiers, PCs, printers, fax, mail machines etc.).
- Manage the financial activities, human resource activities and administrative support infrastructure. Control customer communications, sales, service, installation and general functions within the district to ensure compliance and consistency with business disciplines.
- Assist with Financial reporting, budget preparation, forecasts, and other key financial and operating indicators.
- Manage collections, accounts payable processing. payroll and PS time management entries, cash processing, order entry, and billing and/or billing adjustments.
- Manage District "Dispute Management System" activities. Administer the fleet program Ensure vehicle availability and monitor expenses.
- Administer local tax and licensing requirements
- Manage the efficient paper flow processes in the district. Continuously improve processes to ensure maximum productivity, as well as, to ensure the quality of all data/information within the district.
- Ensures compliance and the highest ethical standards in all processes.
- Champions EHS&W strategies and programs to meet our near- and long-term safety goals
- Ensures strong commitment and collaboration to executing service level agreements
- Implements corporate-wide initiatives to drive customer experience, process improvements, efficiencies, culture and talent initiatives to advance the business
Qualifications - ExternalEducation:Bachelor's Degree required.
Experience:- 5 years of business experience in leading a support team or operations team with a focus on customer obsession:
- Assessing, coaching, and developing talent and managing multi location team
- Establishing business direction and executing strategy development and implementation
- Influencing business decisions in a highly matrixed organization
- Exceeding predetermined revenue, share, and customer obsession objectives
- Familiarity or proven experience with Precision leadership a plus
