Position Summary
The Business Risk & Controls Manager (BCM) serves as a trusted partner to the Retail and Small and Mid-sized Business Banking, providing advisory support to senior management in establishing consistent, scalable risk management practices aligned to Enterprise standards. In partnership with the First Line of Defense, the BCM helps translate Enterprise risk frameworks into practical application – guiding adherence to risk and compliance requirements while enabling the business to operate efficiently and confidently. Through this partnership model, the BCM strengthens the overall control environment, enhances risk transparency, and enables the Business Unit to make informed, risk-aware decisions.
Essential Duties and Responsibilities
- Build relationships with all levels of leadership to effectively manage risk within the Business Unit.
- Work within the Enterprise Risk Management (ERM) Framework
- Partner with Compliance, Risk Management, and Audit to liaise in communicating and supporting all risk and compliance-based initiatives
- Oversight of business controls (including risk and control self-assessments)
- Evaluation of control effectiveness
- Identification of control gaps, and facilitation of timely remediation
- Support internal and external audits, regulatory exams while providing ongoing monitoring and insight to proactively manage risk exposures
- Conduct control testing and reporting; Monitor and report on control strengths
- Maintain a library of process maps and a library of controls
- Conduct Risk and Control Self-Assessments (RCSAs) within the oversight of the ERM Framework
- Formally document and monitor any issues identified inclusive of entering those issues into the Issues Management System for remediation
- Leverages risk assessment data and identify key data-driven insights tied to the Business Unit
- Identifies and manages top and emerging risks that stem from business activities and the job role
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled
- Follows written risk and compliance policies and procedures for business activities
- Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with risk and compliance frameworks
- Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
- Performs other duties and responsibilities as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Skills
- Expert knowledge in operation risk and controls execution in a medium to large financial institution
- Excellent verbal and written communication skills
- Ability to work independently in a changing environment with shifting priorities
- Ability to manage multiple projects under stressed timelines
- Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations
- Ability to read, analyze and interpret financial report and/or legal documents
- Ability to write routine reports, procedures and business correspondence; ability to write procedures
- Ability to effectively present information in one-on-one and small group situations,
- to customers, clients and other employees in the organization
- Ability to effectively present information in one-on-one and small group situations, to customers, senior management, and/or boards of directors
Education & Experience
- Bachelor’s degree in a business, risk, or related field, or equivalent experience
- 6+ years of experience in operational risk, controls, and retail management experience (10+ years in lieu of degree)
- Advanced degree preferred with relevant industry experience
- Demonstrated exposure to data analytics and emerging technologies to support risk insights and decision-making
Computer Skills
- Preferred experience with GRC platforms (Workiva, MetricStream, RSA Archer) to manage risk and control documentation
- Expert proficiency with MS Office programs
- Banking platform experience preferred
Certificates, Licenses, Registrations
- Financial Risk Manager (FRM) a plus
Other Qualifications (including physical requirements)
- Strong leadership skills required to interact with more senior team members and executives
- Understanding of enterprise, operational, and model risk related control frameworks and regulatory requirements is highly desirable
- Critical thinking and excellent communication skills
- Inquisitive nature, resourcefulness, and ability to seek out information
- Ability to work independently in a changing environment with shifting priorities
- Ability to manage multiple projects under tight timelines
Other
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.
Skills Training
- Communication, Critical Thinking, Judgment and Decision Making, Leadership, Management
