Business Relationship Manager

Job Description:

Summary

The Business Relationship Manager (BRM) serves as a strategic liaison between business operations and Information Technology, ensuring technology solutions align with business objectives and drive operational efficiency. This role develops trusted partnerships across the organization, identifies opportunities to leverage technology, and coordinates IT services and resources to support business growth, productivity, and customer satisfaction.

Experience in the title, real estate, or mortgage industry is strongly preferred.

Duties & Responsibilities:

• Serve as the strategic liaison between vendors, business operations and IT, building strong stakeholder relationships, understanding business priorities, and translating operational needs into technology solutions that drive efficiency, scalability, and business performance.
• Develop a deep understanding of company operations, products, services, workflows, and industry best practices to align technology investments with business goals.
• Serve as a trusted advisor and key liaison between business and IT, aligning technology solutions, services, and initiatives with business objectives while fostering stakeholder partnerships and driving successful outcomes.
• Coordinate with IT teams, business stakeholders, and third-party vendors to ensure successful delivery of technology solutions, projects, and implementations.
• Leverage executive-level communication and influencing skills to facilitate decision-making, align priorities, and drive business outcomes.

Education & Experience

• Bachelor’s degree in Business Administration, Information Technology or a related field, or equivalent combination of education and experience.
• 3-6 years of experience in business relationship management, technology consulting, project coordination, business analysis, or a related field.
• Experience building partnerships across business and technical teams.
• Proven ability to manage multiple priorities and initiatives in a dynamic environment. 

Communication and Interpersonal Skills:

• Strong relationship-building, communication, and stakeholder management skills.
• Ability to influence decisions and collaborate effectively across all levels of the organization.
• Excellent organizational, analytical, and problem-solving abilities.
• Strong documentation and business process analysis skills.
• Customer-focused mindset with a commitment to service excellence.
• Proficiency with Microsoft Office Suite, including Teams, Outlook, Excel, Word, and SharePoint.
• Experience supporting or working with business applications such as Qualia, RamQuest, Encompass Step (EnStep), DocuSign, FreshWorks, and related title and escrow platforms preferred.

Working Conditions:

• Occasional overnight travel may be required.
• Valid driver's license and automobile insurance may be required.
• Ability to maintain confidentiality and handle sensitive business information.
• Ability to adapt to changing priorities, deadlines, and business needs.
• Repetitive and continual use of computers, keyboards, and display monitors.

Cultural Expectations:

Employees are expected to model Old Republic's commitment to a respectful, diverse, inclusive, and collaborative work environment. This role must consistently demonstrate exceptional customer service, ethical conduct, confidentiality, accountability, and adherence to company policies and procedures while supporting the organization's strategic objectives. This combined version merges the leadership, operational support, application management, training, implementation, change management, and end-user experience responsibilities from both source positions into a single, more strategic management role.

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Benefits may include:

• Comprehensive medical, prescriptions, dental and vision plans

• 401(k) plan with a discretionary company match

• Shareholder Purchase and Reinvestment Plan

• Basic life and accidental death and dismemberment insurance premium paid by the company

• Voluntary supplemental life insurance for employees, spouses and dependent children

• Fertility and Family Building Benefits

• Paid Disability benefits

• Paid time off programs

• 11 Company paid holidays per year

• Flexible spending account

• Health savings account (available to High Deductible Health Plan participants only)

• Employee Assistance Program

• Educational Assistance Program

• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance

• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge

• Transportation benefit plan for mass transit, parking and vanpool, in several markets

Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.