Summary: The Business Process Analyst (BPA) supports the e-commerce business by ensuring a smooth customer experience and helping achieve sales goals. This role maintains and improves processes to meet customer demand, support growth, and ensure timely deliveries. The BPA collaborates across departments such as IT and Operations to solve operational challenges, implement sales channel strategies, and support the Process Improvement Manager. This is a high-visibility role with broad scope and strong growth potential.
Seniority Level: Associate
Employment Type: Full-time
Compensation: This salaried, exempt position pays from $85,000 to $95,000 per year. The estimated annual pay for new hires generally ranges from $95,000 to $105,000 or more, depending on experience, education level and annual bonuses.
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities: - Organize, update, create, and improve best practices for direct-to-consumer (DTC) processes and workflows
- Collaborate across business functions to manage interdependencies and requirements for process improvements
- Lead culture of sharing and adopting best practices in DTC flows
- Support selection, development, and implementation of new tools and processes
- Support process execution to maintain compliance standards across markets and ensure deployment of DTC strategy in the US
- Manage projects from initiation to completion, delivering on time and within budget
- Coordinate communication and resource allocation between back office and warehouses
- Analyze and improve data visibility, scenario audits, analyses, and models continuously
- Apply qualitative an quantitative analytics to processes, including creating KPIs aligned with expectations
- Support strategies for gathering, analyzing, and disseminating data to back office partners
- Assist with maintenance, upgrades, testing, and implementation of tools, forums, and reporting enhancements
- Perform additional duties as required or requested.
Additionally the candidate must meet the following Education and/or Experience requirements: - Manage multiple projects simultaneously
- Analyze data and feedback using quantitative and qualitative methods
- Communicate clearly and effectively
- Solve problems efficiently
- Evaluate results and measure performance against goals
- Work independently with minimal guidance on multiple projects
- Apply strong business acumen, including knowledge of financial reporting and metrics
- Demonstrate systems administration experience
- Understand retail and/or ecommerce operations, including ERP and WMS systems
- Use prototyping, modeling, and process flow tools effectively
- Define workflows and processes in a fast-paced, Agile, distributed environment
- Proficient in MS Office applications, including Access, Excel, Project, and Vision.
This role has the following physical demands: - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
- The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.
Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Depending on the role, this may include:
- Referral, holiday, and annual bonuses or commission opportunities
- Eligibility for an annual merit-based increase
- Paid Time Off
- Medical, Dental, and Vision Insurance
- Company-paid Short Term and Long Term disability;
- Company-paid Life Insurance
- Tuition Reimbursement
- Traditional and Roth 401(k) plans with company matching contributions
- Charitable donation matching programs
- Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.
