Full Job Description
Supports Enterprise Technology Cost and Supplier Management by helping strengthen the performance, governance, and strategic management of key supplier relationships now and future suppliers. Serves as a trusted partner to business owners and internal stakeholders, establishing productive relationships with critical technology suppliers and creating stronger lines of communication, accountability, and collaboration.
This role focuses on suppliers where the organization has significant interaction, complexity, challenges, or opportunities for improvement. Works across internal lines of business and supplier organizations to identify relationship and process gaps, improve supplier engagement, establish consistent operating practices, and help scale effective supplier-management approaches across the broader supplier portfolio.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
3 Establishes and maintains strategic relationships with key technology suppliers, serving as a central point of coordination between supplier teams, business relationship owners, and internal stakeholders.
3 Develops a strong understanding of critical supplier relationships, including business priorities, performance expectations, challenges, opportunities, and areas requiring increased attention or improved communication.
3 Partners with business relationship owners to understand how individual supplier relationships should be managed and translates those needs into consistent, scalable supplier-management practices.
3 Establishes effective communication channels, governance routines, escalation paths, and stakeholder engagement models to strengthen collaboration between the organization and its suppliers.
3 Identifies recurring challenges in how the organization engages suppliers and recommends changes to processes, roles, governance, and ways of working.
3 Monitors supplier performance, relationship health, service delivery, risks, trends, and opportunities and communicates meaningful insights and recommended actions to stakeholders and leadership.
3 Facilitates discussions between suppliers and internal stakeholders to address performance concerns, resolve issues, clarify expectations, and improve overall relationship effectiveness.
3 Collaborates across Enterprise Technology, sourcing, procurement, finance, risk, and other business functions to support supplier performance and cost-management objectives.
3 Develops and promotes repeatable supplier-management processes, tools, reporting, and best practices that can be applied across multiple supplier relationships.
3 Supports supplier governance activities, business reviews, performance discussions, issue resolution, and continuous improvement initiatives.
3 Uses data, performance measures, stakeholder feedback, and business priorities to identify opportunities to improve supplier outcomes and operational effectiveness.
3 Ensures supplier-management activities align with organizational policies, regulatory requirements, risk-management expectations, and established governance standards.
3 Communicates supplier status, risks, opportunities, improvement plans, and recommendations effectively to business stakeholders and senior leadership.
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
3 Bachelors degree or equivalent education, training, and work-related experience.
3 Minimum of 5 years of relevant experience in business operations or related professional roles.
3 Strong knowledge of business processes and technology applications.
3 Proficiency in standard office software (e.g., Microsoft Office).
Preferred Qualifications
3 Experience managing or supporting strategic supplier, vendor, or third-party relationships within a large, complex organization.
3 Demonstrated experience establishing strong working relationships with suppliers and internal business owners, particularly where relationships involve significant complexity, performance challenges, or opportunities for improvement.
3 Experience with supplier performance management, supplier governance, vendor management, strategic sourcing, procurement, or technology cost management.
3 Ability to influence outcomes and build alignment across business stakeholders and supplier organizations without relying on direct authority.
3 Experience developing supplier governance models, operating routines, performance reviews, escalation processes, scorecards, or relationship-management frameworks.
3 Strong stakeholder management, facilitation, negotiation, problem-solving, and executive communication skills.
3 Ability to identify patterns across individual supplier relationships and translate those insights into repeatable processes and scalable supplier-management practices.
3 Experience using supplier performance metrics, service-level information, financial data, and stakeholder feedback to identify risks and improvement opportunities.
3 Experience working with technology suppliers and technology business leaders in a large financial services or similarly regulated environment.
3 Bachelors degree in business administration, technology, supply chain management, finance, or a related field.
