Bachelor's degree in Information Systems, Computer Science, Education, or related field
7+ years of experience in technical project management or software implementations
Strong expertise in project planning and management tools (Gantt charts, timelines, dependencies)
Background in early-stage or high-growth environments
Experience establishing PMO, onboarding, or operational frameworks from scratch
Proven experience managing customer onboarding, implementations, or SaaS delivery programs
Experience overseeing technical implementations as a project/program manager, not hands-on
Responsibilities
Own end-to-end customer onboarding and implementation from sales handoff to Customer Success transition
Capture customer goals, KPIs, and expectations, translating them into structured project plans
Build and manage onboarding plans with clear milestones, owners, timelines, and success criteria
Drive consistent, scalable onboarding execution while adapting to customer-specific needs
Ensure on-time, high-quality delivery through strong cross-functional accountability
Serve as program manager across multiple initiatives, prioritizing implementations
Proactively identify and resolve risks, gaps, and misalignment
Benefits
Comprehensive health and wellness benefits including medical, dental, and vision
401k retirement program with company match
22 paid days off plus 8 paid holidays per year
National, industry-leading high growth company with future career advancement opportunities
Full Job Description
The Business Operations Project Manager is a central operator responsible for building, managing, and scaling how project work gets executed across BrightStream. This role is anchored in leading the end-to-end customer implementation and onboarding program, while also driving cross-functional initiatives that create structure, alignment, and accountability across the business. This individual will not perform technical implementation or deliver training directly. Instead, they will own the orchestration of complex, multi-team efforts, ensuring that all projects, especially customer onboardings, are executed against clearly defined goals, timelines, and success metrics established during the sales process. This role is critical to bringing order, visibility, and repeatability to a fast-growing environment. The ideal candidate thrives in ambiguity, builds systems from scratch, and operates as the connective layer across commercial, technical, product, and support teams.
This is a hybrid role location in Minneapolis, MN.
What the Business Operations Project Manager does each day:
Own end-to-end customer onboarding and implementation, from sales handoff through Customer Success transition
Capture customer goals, KPIs, and expectations and translate them into structured project plans
Build and manage onboarding plans with clear milestones, owners, timelines, and success criteria
Drive consistent, scalable onboarding execution while adapting to customer-specific needs
Ensure on-time, high-quality delivery through strong cross-functional accountability
Serve as program manager across multiple initiatives, with implementations as the core priority
Build and maintain detailed project plans and Gannt charts, including timelines, dependencies, and risks
Coordinate across Sales, Product, Engineering, SMEs, Support, and Customer Success
Run status updates, stakeholder communications, and execution reviews
Ensure clarity on ownership, progress, and blockers
Proactively identify and resolve risks, gaps, and misalignment
Oversee technical implementations without hands-on execution through technical project plan with timeline
Coordinate system setup, integrations, and technical readiness by bringing cross functional teams together through a defined plan
Act as the central point of coordination and escalation across technical teams
Ensure delivery aligns to scope, timelines, and success metrics
Coordinate scheduling, milestones, and completion criteria
Ensure full participation across customer stakeholders
Manage delivery through internal trainers and SMEs (no direct training)
Track training completion, readiness, and adoption
Ensure customers are prepared for go-live and early success
Our Most Successful Business Operations Project Manager has / is:
Ability to manage multiple priorities while maintaining clarity and accountability
Analytical mindset with the ability to track and measure program performance and outcomes
Demonstrated ability to build and implement processes, project frameworks, and operational structure
Experience coordinating cross-functional teams in fast-paced environments
Excellent communication skills - both verbal and written - with the ability to explain technical concepts clearly
Strong presentation and facilitation skills, with the ability to engage audiences at all levels
Customer-centric mindset with a passion for helping clients achieve success
Minimum Requirements for this Role:
Bachelor's degree in Information Systems, Computer Science, Education or related field
7+ years of experience in technical project management or software implementations
Strong expertise in project planning and management tools (Gantt charts, timelines, dependencies)
Background working in early-stage or high-growth environments
Experience establishing PMO, onboarding, or operational frameworks from scratch
Proven experience managing customer onboarding, implementations, or SaaS delivery programs
Experience overseeing technical implementations (as a project/program manager, not hands-on)
Experience in healthcare technology, SaaS, or data-driven platforms
18+ years of age
Able to successfully complete a drug and background check
Must be currently authorized to work in the United States on a full-time basis; Quva is not able to sponsor applicants for work visas
Any of the Following Will Give You an Edge:
Background in healthcare, IT or pharmacy operations preferred
Benefits of Working at Quva:
Comprehensive health and wellness benefits including medical, dental and vision
401k retirement program with company match
22 paid days off plus 8 paid holidays per year
National, industry-leading high growth company with future career advancement opportunities
About QuVa Pharma
QuVa Pharma is a pharmaceutical company that specializes in the production and distribution of sterile injectable drugs. The company's products are used in hospitals, clinics, and other healthcare facilities to treat a variety of conditions, including pain, infections, and cancer. QuVa Pharma's facilities are located in Texas and North Carolina, and the company has distribution centers throughout the United States. The company was founded in 2015 and is headquartered in Sugar Land, Texas.
