Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
Please note: This is an exploratory role for an upcoming need with our team
About the Role: As a Business Operations Manager, you will be responsible for planning, managing and directing business operations for a division within the GWS Local AMS business, supporting FM operations, project management, finance, commercial, contract administration, licensing, and data reporting.
What You'll Do: - Create, manage and implement training program(s), business processes and system training program(s).
- Support and communicate policies, procedures and initiatives to ensure consistency across the business.
- Encourage collaboration to share knowledge, best practice and process improvements across the division and AMS business.
- Identify and implement innovations to enhance performance of the business units and support functions.
- Partner with business teams and departments to identify and implement organizational best practices.
- Support the transitioning of new accounts; offering guidance in the financial and technology system.
- Contribute to the implementation of new Operations, Finance, Commercial and/or Procurement procedures to the Business Unit teams, including the development of training materials.
- Support the buildout and maintenance of SharePoint and document management sites for Local AMS.
- Lead the new business unit implementation process.
- Support people engagement and account DE&I objectives, promoting and maintaining CBRE culture.
- Prepare data reports for financial and other business metrics.
- Analyze trends to identify opportunities to improve financial and commercial performance.
- Maintain finance system data; ensuring the BU BOMs and Contract Support team are delivering accurate processing of quotations, purchase orders, service orders and client and vendor invoicing.
- Subject Matter Expert (SME) for key systems/processes in subject teams and day-to-day functions of finance systems and provide training where needed.
- Advie and support the recruitment of BOMs and Contract Support at the BU and Account level.
- Support the onboarding and training of BOM's & Contract Supports.
- Organizes coverage for absences within the Business Operations Managers team; stepping in where needed to fill in gaps.
What You'll Need: - Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree (BA/BS) from four-year college or university.
- Minimum of five years of related experience or minimum of six plus years' experience including four years of management experience; or equivalent combination of education and experience. Previous supervisory experience required
- Ability to:
- Comprehend, analyze, and interpret the most complex business documents.
- Write reports, manuals, speeches and articles using distinctive style.
- Create effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
- Motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
- Solve advanced problems and deal with a variety of options in complex situations.
- Analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment.
- Utilize analysis of others and make recommendations.
- Requires in-depth knowledge of financial terms and principles with the ability to calculate complex figures, forecast, prepare budgets and conduct financial/business analysis.
- Proficient in Microsoft Office products, including Word, Excel, Outlook & PowerPoint.
- Knowledge of Financial software systems is advantageous (e.g. PeopleSoft, Dynamics).
