Job DescriptionResponsibilitiesAs a Business Operations Coordinator, you will be responsible for:
- Managing our internal ticketing system for Data Center.
- Dispatching of engineering staff.
- Light project management for technical deployments and internal projects.
- Implementing best practices, standards, and processes, and own documentation,
- Monitoring productivity & profitability of resources.
- Managing the technology procurement lifecycle including forecasting, purchasing, asset management, returns, and reporting.
- Assisting in maintaining vendor relationships, hold vendors accountable for meeting SLAs and providing updates, and ensure timely delivery.
- Monitoring incoming/outgoing invoices, ensure timely bidirectional payment and resolution of discrepancies.
- Compiling monthly, quarterly, and yearly financial statements for presentation to the COO and board.
- Taking complete ownership of performance (SLA's/KPI's) and provide aggregate reporting.
- Acting as single point of contact for all administrative and operational questions.
- Working with development team to continually improve our internal tools.
- Managing and maintain relationships within our organization and within our parent organization.
QualificationsQualificationsThe ideal candidate will have:
- Bachelor's degree or equivalent work experience required.
- At least 2 years' experience required.
- Experience managing budgets and financial reporting preferred.
- Experience in a technology organization, specifically in a managed services organization, preferred.
- Strong written and verbal communication skills.
- A positive, friendly and helpful attitude
- Solid time management and organizational skills.
- A polished and professional presentation.
- Demonstrated ability for thoroughness, attention to detail, and good judgment.
- Ability to work well under pressure and to manage multiple priorities simultaneously while remaining calm and composed.
- Recognizes the value of both the small and large contributions made. Must have a "no task is too big or too small" mindset.
- Fully proficient in Microsoft Office Suite with particular expertise in Excel.
Additional InformationBenefitsTower's offices and garden roofdeck are located in TriBeCa, a neighborhood in downtown Manhattan. While we work hard, Tower's cubicle-free workplace, jeans-clad workforce, and well-stocked kitchens reflect the premium the firm places on quality of life.
Apply online: https://www.tower-research.com/open-positions/?gh_jid=583154
