Bachelor's degree in Business, Finance, Economics, Engineering, or related field
5+ years of project management experience with cross-functional stakeholders
3+ years resolving audit findings and operational issues with regulatory integration
Familiarity with SQL and Excel
Strong analytical and problem-solving skills
Effective collaboration in team and independent settings
Excellent written and verbal communication skills
Familiarity with tools like Microstrategy and Grafana is a plus
Responsibilities
Scope, plan, and execute customer remediations with a focus on root cause analysis
Take ownership of the issue management lifecycle to ensure permanent fixes
Demonstrate a results-driven mentality by identifying opportunities and driving solutions
Proactively identify and resolve production or compliance exceptions
Gain expertise in product offerings and document compliance knowledge
Create and manage processes to ensure compliance with guidelines
Analyze customer complaint data to identify trends and support process improvements
Assist with ad hoc data requests for audits
Benefits
Hybrid work schedule with in-office requirements Tuesday through Thursday
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a Roth option
PTO and paid holidays
Sabbatical program for eligible roles
Summer hours for eligible roles
Paid parental leave
Diversity, Equity, and Inclusion (DEI) groups
Employee recognition and rewards program
Charitable matching and a paid volunteer day
Full Job Description
About the Role:
As a Business Operations Associate within the CashNetUSA business unit, you will play a vital role in supporting one of Enova's core businesses. Your responsibilities will be monitoring and supervision across our diverse product portfolio, planning and executing customer remediations, and addressing unique regulatory and business requirements in various states. You'll collaborate cross-functionally to align business and compliance needs, proactively identify and prevent customer incidents, and contribute to customer remediation efforts.
Responsibilities:
Scope, plan, and execute end to end customer remediations due to system issues with an emphasis on root cause investigation, system fix implementation, redress action planning, and data analysis in a cross functional collaborative setting
Take full ownership of the issue management lifecycle; ensure that gaps are not just flagged, but pursued until a permanent fix is implemented and tested
Demonstrate a results-driven mentality by independently coming up with opportunities, validating hypotheses with stakeholders, and driving cross-functional solutions into reality
Proactively identify production or compliance exceptions, assess their impact on the business and customers, and resolve them or escalate to the management team as necessary.
Gain expertise in product offerings, brand, state compliance matrix, transactional logic, and funding/payment processes, and document this knowledge.
Utilize your subject matter expertise to create and manage processes and monitoring systems that ensure compliance with internal and regulatory guidelines for products, technology, and processes.
Analyze customer complaint data to identify trends, develop recommendations, and support the implementation of process improvements based on these insights.
Assist with ad hoc data requests related to external and third-party business audits.
Requirements:
Bachelor's degree in Business, Finance, Economics, Engineering or a related field
5+ years of project management experience executing initiatives from start to finish, including managing cross-functional stakeholders and authoring detailed business documentation
3+ years resolving audit findings and operational issues by integrating federal and state regulations into corrective action plans, updated policies, and system improvements
Familiarity with SQL and Excel
Strong analytical and problem-solving abilities
Ability to collaborate effectively in both team and independent settings
Excellent written and verbal communication skills
Familiarity with tools such as Microstrategy, Grafana, and other monitoring dashboards is a plus
Compensation:
The budgeted annual salary range for this position is $75,000 - $100,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
#BI-Hybrid #LI-Hybrid #LI-JY1
Benefits & Perks:
Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day...Plus so much more!
About Enova
Enova International, Inc. is a financial technology company that provides online financial services to consumers and businesses. The company was founded in 2003 and is headquartered in Chicago, Illinois. Enova offers a variety of products, including short-term loans, lines of credit, and installment loans, and operates in the United States, United Kingdom, Australia, Canada, and Brazil. The company uses advanced analytics and proprietary technology to assess creditworthiness and provide fast, convenient access to credit. Enova is committed to responsible lending and has implemented various initiatives to promote transparency and fair treatment of customers.
