3+ years in business intelligence, market consulting, or related role in chemicals/commodities
Proficiency in Salesforce CRM and business intelligence tools
Strong background in customer success, account management, or consultative sales
Ability to interpret complex data into actionable insights
Excellent presentation, negotiation, and interpersonal skills
Fluency in English, other languages a plus
Familiarity with petrochemicals, fibers, plastics, or related commodities
Bachelor's degree in business, Economics, Chemical Engineering, or related field
Responsibilities
Act as the primary point of contact for assigned clients to ensure satisfaction
Develop and implement strategies to grow existing accounts using consultative sales techniques
Manage client renewals efficiently using Salesforce CRM
Conduct quarterly and annual business reviews and execute relationship plans
Support clients in utilizing ResourceWise's business intelligence platforms
Provide training and coaching to users to maximize value realization
Serve as a thought leader offering industry insights and best practices
Contribute to internal projects on product enhancements and strategic improvements
Benefits
Competitive base salary + performance-based commission/bonuses
Holidays
Statutory benefit contributions
Education assistance
Comprehensive benefits package
Full Job Description
About the Role
The Business Intelligence Consultant will be responsible for managing client relationships, driving revenue growth, and ensuring long-term customer satisfaction. This role will work closely with our global sales and market consulting teams, focusing on strengthening relationships with existing clients, maximizing their investment, and expanding business opportunities.
What You'll Do
Act as the primary point of contact for assigned clients, ensuring satisfaction and retention.
Develop and implement strategies to grow business with existing accounts using consultative sales techniques, achieving annual renewal rate and revenue targets.
Manage client renewals efficiently through Salesforce CRM, maintaining up-to-date customer records.
Conduct quarterly and annual business reviews with customers per the company service standards, define and execute a relationship plan for top tier accounts
Support clients in utilizing ResourceWise's business intelligence platforms (OrbiChem360/ChemEdge360).
Provide training, development, and coaching to new and existing users to maximize value realization.
Serve as a thought leader, offering industry insights and best practices to clients.
Contribute to internal projects, including product enhancements, marketing initiatives, and strategic improvements.
Qualifications
Experience: 3+ years in business intelligence, market consulting, or a related role within the chemicals, polymers, or commodities sector.
Technical Skills: Proficiency in Salesforce CRM and business intelligence tools.
Client Management: Strong background in customer success, account management, or consultative sales.
Analytical Thinking: Ability to interpret complex data and translate it into actionable insights for clients.
Communication: Excellent presentation, negotiation, and interpersonal skills.
Language: Fluency in English, other languages a plus
Industry Knowledge: Familiarity with petrochemicals, fibers, plastics, or related commodities.
Education: Bachelor's degree in business, Economics, Chemical Engineering, or a related field.
Compensation & Benefits
Competitive base salary + performance-based commission/bonuses
