Bachelor's degree in Business, Engineering, or related field
5+ years in aftermarket sales and support
5+ years in international business development or program management
Knowledge of export regulations (e.g., ITAR)
Strong interpersonal, written, and verbal communication skills
Familiarity with CRM tools such as Salesforce
Existing relationships with key defense customers
Responsibilities
Maintain customer relationships with US clients and distributors
Lead development of aftermarket sales strategies for AM General products
Manage current and future fleet sustainment efforts
Execute growth strategies for current and new product offerings
Develop business cases for new opportunities with ROI analysis
Shape proposals and responses for key accounts
Identify and screen new distribution opportunities
Benefits
Flexible working conditions with a blend of office and field work
Opportunities for professional growth and cross-functional collaboration
Emphasis on teamwork and supportive company culture
Proximity to key defense industry players and networks
Chance to lead initiatives that shape customer satisfaction strategies
Full Job Description
PRINCIPLE DUTIES AND RESPONSIBILITIES
Maintain current customer relations with US customers and distributors
Lead the development of US Defense Aftermarket sales strategies and execution planning for all AM General products.
Sustainment of the current and future AM General fleet (parts, training, field service).
Growth Opportunities and execution plans within current product offerings
Growth Opportunities and execution strategies for all products/services
Business cases for new opportunities to include ROI and timing
Shape and deliver proposals and responses to customers and key accounts
Develop and cultivate long-term relationships with customers and potential customers
Drive obsolescence programs with customers moving them to reset or new vehicle purchases where necessary
Identify partners or customers in support of increased distribution opportunities
Screen and identify proposals, bids, and other domestic opportunities
Develop sales channels applicable to US customers and distributors
Responsible for aftermarket parts/programs project management
Lead and develop organization in support of dynamic customer needs
Continuously drive skill set improvements within organization
Develop and maintain key process indicators and regular reporting to include corrective actions as necessary
Work and promote cross functional cooperation and alignment of process to assure seamless customer satisfaction
KNOWLEDGE AND SKILLS
Bachelor's degree Business with emphasis in international business, Engineering, or related field required or equivalent experience along with high school diploma or GED required
Preferred Master's degree in Business or related field
5 or more years of experience in aftermarket sales and support
5 years or more years' experience with international business development and/or program management
Knowledge of export regulations/processes (e.g., ITAR, Department of State Licensing)
Strong interpersonal skills that ensure collaborative and trusting relationships with the team, peers, customers, and leadership
Strong written and verbal communication skills and the ability to develop and deliver executive level presentations
Knowledgeable in Customer Relationships Management (CRM) tools (e.g. Salesforce)
Existing relationships with key customers (DLA, DCMA, TACOM, etc.)
PHYSICAL EFFORT
Sight: must be able to regularly read computer screen, reports, and various documents with detail and clarity to accomplish work tasks in a safe and efficient manner, including regular use of adequate close vision, distance vision, color vision, peripheral vision, and ability to adjust focus
Hearing: must be able to regularly hear well enough to communicate
WORKING CONDITIONS
Physical Location: This position operates between an office and customer sites
Teamwork: This position will work with others to ensure efficiency in the workplace
Listening Skills: This position will need to understand how to use machinery properly and safely to prevent accidents and ensure all tasks are completed accurately
Ability to follow instructions: Managers assign tasks and responsibilities, which vary; this position should be able to follow instructions competently
Methodical approach: Production lines follow a set process, so this position needs a methodical approach to ensure all tasks are completed in the correct order for a smooth-running production line
Concentration: This position may perform the same or similar tasks repeatedly, so a strong level of concentration when carrying out these tasks is important for quality control purposes. This role is often fast paced, so being able to maintain focus at all times is important
