Business Development Manager, LTL Express, Road US

Location: USA - North Charleston, Leeds Ave Division: Road Job Posting Title: Business Development Manager, LTL Express, Road US Time Type: Full Time Summary The Business Development Manager is responsible for driving profitable growth of DSV Road's asset-based LTL Express network through new business acquisition and the development of shipment volume from both external customers and internal DSV Air & Sea (A&S) branches. This role is solely focused on promoting and selling DSV's LTL Express services, identifying new freight opportunities, building a pipeline of prospective external and internal customers, and converting opportunities into consistent, revenue-generating LTL Express volume through consultative selling and relationship management. The Business Development Manager works closely with LTL Express Pricing, Terminal Operations, Linehaul, and Sales Support teams, as well as A&S branch leadership and sales teams, to develop LTL solutions that support customer needs, network density, and asset utilization. The position serves as the primary LTL Express sales resource for assigned A&S branches, positioning DSV's asset-based LTL Express service as the preferred solution for domestic pickup, delivery, and inland transportation of A&S freight. The role is responsible for managing relationships throughout the sales process, supporting successful onboarding, and creating long-term value through responsive service, effective communication, and ongoing business development efforts. This role requires strong relationship-building skills, sound business judgment, a solid understanding of LTL operations, and the ability to prioritize opportunities and sales activities to achieve LTL Express revenue, volume, and network growth objectives across both external and internal customer channels. Duties & Responsibilities Business Development & Revenue Growth • Drive growth of DSV's asset-based LTL Express network by identifying and pursuing new LTL business opportunities within assigned territories. • Acquire new external LTL Express customers through prospecting, networking, referrals, industry engagement, and relationship-building activities. • Develop and grow LTL Express volume from internal DSV Air & Sea branches by promoting LTL Express as the preferred solution for domestic pickup, delivery, and inland movement of A&S freight. • Identify A&S freight currently moving with third-party LTL carriers and develop strategies to convert that volume to the DSV LTL Express network. • Reactivate inactive or dormant LTL accounts and develop strategies to increase shipment frequency and revenue. • Target freight profiles and lanes that align with LTL Express terminal coverage, network density, and asset utilization objectives. • Develop and maintain a pipeline of prospective external customers and internal A&S branch opportunities. • Convert qualified opportunities into active, recurring LTL Express shipment volume. • Meet or exceed assigned LTL Express revenue, volume, tonnage, customer acquisition, and internal conversion objectives. Customer & Internal Partner Relationship Management • Build and maintain strong relationships with prospective and existing external LTL Express customers. • Serve as the primary LTL Express sales point of contact for assigned A&S branches, partnering with branch managers, sales teams, and operations staff. • Conduct regular meetings with A&S branches to review LTL needs, shipment volumes, service performance, and new opportunities. • Educate A&S branch personnel on LTL Express service offerings, coverage, transit times, and quoting and booking processes. • Conduct customer meetings to understand LTL shipping needs, freight characteristics, business challenges, and service requirements. • Support customer and branch retention by identifying opportunities to strengthen partnerships and increase LTL Express utilization. • Assist in resolving customer and branch concerns through collaboration with terminal operations and other internal stakeholders. Sales Execution & Solution Development • Assess customer and A&S branch LTL requirements, including freight profiles, lanes, shipment frequency, and accessorial needs. • Present DSV LTL Express service offerings to prospective external customers and internal A&S branches. • Collaborate with LTL Express Pricing to develop competitive, profitable pricing proposals for external customers and internal A&S freight. • Work with Terminal Operations and Linehaul teams to confirm service capability and develop solutions that support network efficiency. • Prepare and present proposals, service recommendations, and sales presentations to external customers and A&S branch leadership. • Support successful onboarding and implementation of new LTL Express customers and A&S branch volume to promote a positive experience and repeat business. Market & Opportunity Management • Monitor LTL market activity, customer trends, and competitive carrier information to identify business development opportunities. • Analyze A&S branch shipment data to identify LTL volume that can be converted to the DSV LTL Express network. • Maintain accurate customer, opportunity, pipeline, and forecast information within company CRM systems. • Track LTL Express sales performance, shipment volume, and opportunity progression across external and internal channels. • Provide updates, forecasts, and reports regarding external customer growth and internal A&S branch volume conversion. • Prioritize opportunities and sales activities to maximize LTL Express revenue, network density, and asset utilization. Other Duties • Perform additional duties, responsibilities, and special projects as assigned. Qualifications & Experience • High school diploma or equivalent required; Associate's degree or Bachelor's degree in Business, Logistics, Sales, Marketing, or a related field preferred. • 1-3 years of sales, business development, commercial, or related experience preferred. • LTL sales or operations experience, preferably with an asset-based LTL carrier, strongly preferred. • Experience building customer relationships and supporting revenue growth initiatives preferred. • Experience partnering with or selling to internal business units or branches preferred. • Familiarity with Air & Sea freight forwarding and domestic inland transportation needs preferred. • Experience working in a KPI-driven, goal-oriented, or customer-focused environment preferred. • Familiarity with CRM systems (Microsoft Dynamics or similar) and pipeline management tools preferred. Skills & Competencies • Strong verbal, written, and interpersonal communication skills. • Ability to build and maintain relationships with external customers and internal business partners. • Customer-focused mindset with strong relationship management skills. • Working knowledge of LTL operations, freight classification, pricing, and accessorial services. • Ability to influence internal stakeholders and promote LTL Express as a preferred solution. • Strong organizational and time management abilities. • Ability to manage multiple priorities in a fast-paced environment. • Problem-solving and critical-thinking skills. • Basic business and commercial acumen. • Ability to identify customer needs and recommend appropriate LTL solutions. • Strong collaboration and teamwork skills. • Proficiency with Microsoft Office applications and CRM systems. • Self-motivated with the ability to work independently and achieve performance goals. Physical Demands The position primarily involves sedentary office work requiring extended periods of sitting and frequent computer and telephone use. The employee must be able to communicate effectively with customers, employees, and business partners through in-person meetings, telephone conversations, and virtual communication platforms. Occasional standing, walking, reaching, and lifting of light office materials up to approximately 15 pounds may be required. The role may require periodic travel to customer locations, company facilities, industry events, and business meetings, including travel by automobile and occasional air travel. Work Environment This position operates primarily in a professional office and customer-facing environment. The role requires frequent interaction with external customers, internal A&S branches, LTL Express terminal teams, and other internal stakeholders and involves regular use of computers, communication technology, and CRM systems. The Business Development Manager works in a fast-paced, results-oriented environment requiring effective prioritization, relationship management, and collaboration across multiple functions. Periodic travel to customer locations, A&S branches, LTL Express terminals, company facilities, and industry events may be required. For this position, the expected base pay range is $80,000.00 - $92,000.00 Annual plus commission. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.