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Job DescriptionJob Specifications
Support the development and execution of business retention and expansion strategies for top tier key customers. Develop long-term relationships with a portfolio of strategic customers (including large volume industrial level customers, builders, developers, and trade allies to facilitate local population-based growth). Connecting with key business executives and internal and external stakeholders. Facilitate the identification and development of energy solutions that meet the unique and evolving needs of our customers. Support the implementation of strategies to preserve margins and protect profits from external risks.
Pay Range: This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.
Account Manager: $79,400 - $119,100
Senior Account Manager: $93,150 - $139,900
Reporting Relationship: Business Development Manager
Location: Dubuque, Iowa
Be part of a supportive organization that values work-life balance! Enjoy a flexible work schedule with the ability to work from home up to two days a week. Please note, this benefit is subject to change based on company policies and leadership discretion.
Relocation Assistance: Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.
Essential Functions:
• Develop and maintain long-term value for our strategic customers through strategic partnerships and customer relationship management, resulting in expansion and increased margin. Responsible for strategic customer retention by providing support, information, and proactive guidance, researching, and recommending new solutions.
• Support the efforts required to connect customers with individualized energy solutions and company programs.
• Continually survey external growth opportunities through customer expansions and new solution offerings.
• Create or support the development of business cases, proposals, economic feasibility models, and data analysis to quickly assess opportunities.
• Collection and management of customer intelligence, used to grow, retain, and develop new regulated and non-regulated energy solutions.
• Support contract development for negotiations with existing large, complex customers.
• Resolves strategic customer issues quickly and efficiently to maintain the highest level of customer satisfaction.
• Identify and partner with internal teams to develop proactive solutions to mitigate future customer satisfaction issues.
Additional Responsibilities:
• Partner with key internal stakeholders to respond to customer needs and develop customer solutions.
• Develop and leverage key alliances and partnerships that provide critical support to enhance growth outcomes and maintain customer loads.
• Partner with business development manager and representatives to implement strategies that achieve growth objectives.
What Is Required:
Account Manager:
• Bachelor's Degree Business Administration, Marketing, Communication, Finance, Economics, Engineering or other related areas, or equivalent combination of education and experience is required.
• Minimum of 3 years of business development, strategic account management, utility operations, or sales experience is required.
Senior Account Manager:
• Bachelor's Degree Business Administration, Marketing, Communications, Finance, Economics, Engineering or other related area or equivalent combination of education and experience is required.
• Minimum of 5 years of business development, strategic account management, utility operations, or sales experience required.
• Minimum of 3 years of experience using CRM system to track leads, opportunities, and account information.
All Levels:
• Proven sales ability and motivation to drive results required.
• Strong initiative, organizational skills, attention to detail and ability to prioritize, ensure timely follow-up and complete multiple projects in a judicious manner.
• Proven success in project management and delivery.
• Ability to negotiate and mitigate risk related to business development agreements.
• Ability to quickly analyze issues, prepare comprehensive analysis and recommend solutions and alternatives for identifying and solving specific issues.
• Ability to think and act commercially by constantly evaluating current market, customer and industry dynamics to originate new growth opportunities.
• Excellent interpersonal, team building and customer service skills.
• Effective written and verbal communication skills with the ability to present effectively to diverse audiences.
• This position requires driving responsibilities. You must hold and maintain a valid driver's license and a driving record that meets company and insurer standards.
• This role will be required to travel up to 25% of the time.
What Is Desired:
• Strong understanding of customer and market dynamics and requirements.
• Understanding of CRM system use case to track leads, opportunities, and account information.
This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.
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