Job Description Summary:The Enablement Specialist designs scalable content repositories, streamlines cross-functional client journeys, acts as the primary product liaison for core/ancillary updates, and leverages Al to automate and enhance client-facing deliverables.
Role & Responsibilities- Content Strategy & Al Innovation (30%): Design and manage a centralized library of BC templates, workflows and documentation across all specialties (e.g. Process Analyses, Best Practice Workflow Guides, BPA). Leverage Al and automation tools (e.g., Gems, custom prompts, scripts) to create document repositories based on client profiles and streamline content creation/management. Actively collaborates with BC Leadership on evolution of documentation.
- Product Liaison, SME & Internal Trainer (25%): Act as the key bridge linking Product Owners with the Business Consulting (BC) team. Key responsibilities include collaborating with product leadership to evaluate the operational impact of upcoming features and releases, gathering and relaying feedback from clients and consultants, and delivering focused internal BC knowledge transfer and training sessions. Additionally, this role partners with subject matter experts to track and communicate release timelines while sustaining deep domain knowledge across EMA, gGastro, and ancillary solutions (such as ModMed Scribe, Klara, and Al Faxing) to ensure the BC team stays fully informed.
- Cross-Functional Alignment (20%): Partner with departmental leadership to map the end-to-end client journey, removing silos between PM, BC, Training, and CSMs to ensure SOPs are up to date, streamline communication and optimize the client experience.
- Internal Governance (15%): Establish and manage a formal intake program for internal process improvement requests, facilitates a structured internal release schedule tailored to BC and CS department needs.
- Market & Tech Research (10%): Analyze current tools, automation, and processes to ensure alignment with market trends and ensure a competitive process in line with ModMed Goals and business needs. Evaluate external marketplace technologies (e.g., client website creation) and analyze competitor intelligence to accelerate and modernize departmental offerings.
Skills & Requirements- Bachelor's Degree preferred
- 4 years of Clinical, Operational Consulting, or Project Management experience.
- High proficiency in process analysis and mapping, technical writing, workflow architecture, and internal communications. Experience with Al prompt engineering and cross-departmental product management.
- Communication: Understands audience needs and clearly expresses ideas to build trust, ensure understanding, and collaborate effectively.
ModMed Benefits Highlight: At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
United States- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
