Business Communications Senior Advisor
Evernorth Health Services, Pharmacy and Care Delivery
The Cigna Group is seeking an experienced communications professional to join the Evernorth Health Services Communications team supporting the Pharmacy and Care Delivery organization.
As a Business Communications Senior Advisor, you will develop and execute communications strategies for key business priorities, initiatives, and leaders across Evernorth's Pharmacy and Care Delivery organization. You will serve as a trusted communications partner, helping leaders navigate complex opportunities and issues, strengthen stakeholder engagement, and advance business and reputational priorities.
Success in this role requires a strategic and proactive mindset, exceptional writing and storytelling skills, sound judgment, and the ability to translate complex business and health care topics into clear, compelling communications. The ideal candidate is strategic, curious, collaborative, and comfortable taking ownership of work from strategy through execution in a fast-paced, highly matrixed organization.
Responsibilities
• Develop and execute integrated internal and external communications strategies that advance key business priorities across Evernorth Pharmacy and Care Delivery, including traditional and specialty pharmacy, specialty pharmaceutical distribution, health system services, virtual care, and other areas of care delivery.
• Serve as a strategic communications partner to business leaders, providing proactive counsel, identifying communications opportunities and risks, and translating business priorities into effective communications strategies and programs.
• Lead communications programs from strategy through execution and measurement, including product and business announcements, client communications, media relations, press releases, social media, newsroom storytelling, and other internal and external communications.
• Develop compelling executive communications for key leaders, including Town Halls, organizational announcements, presentations, speeches, talking points, social media content, and internal and external events.
• Translate complex business, health care, and industry topics into clear and compelling narratives tailored to a range of audiences, including employees, clients, patients, health care stakeholders, and other external audiences.
• Lead cross-functional communications efforts, partnering with colleagues across Communications, Marketing, and other functions to drive alignment and deliver results in a highly matrixed environment.
• Support issues and reputation management, helping anticipate emerging issues, develop communications strategies, coordinate responses, and prepare leaders and stakeholders to communicate effectively.
• Measure communications effectiveness and apply insights to continually strengthen strategies, content, and execution.
• Manage multiple priorities in a fast-moving environment, using sound judgment to determine what requires immediate action, broader alignment, or longer-term planning.
Ideal Candidates Will Offer
• 10+ years of communications experience, preferably within a large, complex, or highly matrixed organization.
• Bachelor's or Master's degree in communications, journalism, marketing, creative writing, or a related field preferred.
• Health care experience; experience in pharmacy, pharmacy benefits, specialty pharmacy, provider engagement and/or care delivery strongly preferred.
• Exceptional writing, editing, and storytelling skills, with demonstrated ability to make complex subjects clear, relevant, and compelling for different audiences.
• Demonstrated experience developing and executing strategic communications programs across internal and external channels.
• Experience in executive communications, corporate storytelling, media relations, social media, internal communications, and issues and crisis communications.
• Strong business acumen and communications judgment, with the ability to quickly understand business priorities and translate them into effective communications strategies.
• Ability to adapt writing and communications approaches to different executive voices, audiences, and situations.
• Strong project and stakeholder management skills, including the ability to manage multiple priorities and deliver high-quality work under tight deadlines.
• Strong collaboration and interpersonal skills, with demonstrated ability to build relationships, influence stakeholders, and work effectively across functions and levels of an organization.
• Proactive, curious, and highly motivated, with a willingness to take ownership, learn quickly, and navigate new or ambiguous subject matter.
• Results-oriented, with a proven track record of moving from strategy to execution and delivering measurable communications impact.
• Public affairs communications experience is a plus.
• Ability to work from a Cigna Group office 3 days a week.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 113,600 - 189,400 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
