Location: Lancaster, TX
Division: Road Transport US
Job Posting Title: Business Change Manager, EDI
Time Type: Full Time
Summary The Business Change Manager, EDI is responsible for managing assigned cross-functional business change initiatives, EDI implementations, system integrations, and process improvement projects across DSV Road. This role coordinates projects from initial requirements through implementation and adoption, ensuring solutions align with customer requirements, operational needs, and business objectives.
Working closely with Operations, IT, Engineering, Finance, Customer Delivery Managers, and other stakeholders, this position translates business requirements into practical solutions, coordinates system testing and implementation activities, addresses integration challenges, and supports improvements in operational efficiency and system performance.
This position serves as an individual contributor, independently managing assigned projects and workstreams using change management, project management, and business analysis best practices.
Duties & Responsibilities - Manage assigned business change initiatives, EDI implementations, system integrations, and process improvement projects from planning through implementation, stabilization, and adoption.
- Coordinate end-to-end EDI implementations for new and existing customers, including requirements gathering, integration planning, testing, deployment, and post-implementation support.
- Partner with Customer Delivery Managers, Operations, IT, Engineering, Finance, and other stakeholders to identify business needs, establish project objectives, and implement solutions that support customer and operational requirements.
- Gather, analyze, and document business, functional, and technical requirements, translating business needs into clear specifications, workflows, and implementation plans.
- Evaluate current business processes, system capabilities, and integration requirements to identify gaps, operational impacts, risks, and opportunities for improvement.
- Coordinate EDI integration activities with technical teams, customers, and internal stakeholders to ensure accurate data exchange, system compatibility, and alignment with established requirements.
- Develop and execute change management plans, including stakeholder engagement, communications, impact assessments, training, readiness evaluations, and adoption activities.
- Coordinate EDI integration testing and User Acceptance Testing (UAT), including test planning, scenario development, validation of data accuracy, defect tracking, and issue resolution prior to implementation.
- Coordinate implementation readiness and go-live activities, ensuring system functionality, business processes, documentation, and stakeholder expectations are aligned.
- Provide post-implementation support by monitoring integration performance, troubleshooting operational issues, and coordinating resolution with technical and business teams.
- Serve as a resource for EDI processes and system functionality, providing guidance, training, and support to business users and operational teams.
- Develop and maintain project documentation, including business requirements, process maps, standard operating procedures, testing records, training materials, and implementation plans.
- Facilitate cross-functional meetings, workshops, and project discussions to align stakeholders, address challenges, and support timely decision-making.
- Monitor project schedules, milestones, risks, dependencies, and deliverables, communicating progress, challenges, and recommendations to stakeholders and leadership.
- Evaluate changes in project scope, requirements, or timelines and coordinate necessary adjustments to support successful project delivery.
- Identify recurring integration issues, process inefficiencies, and opportunities to improve system performance, data quality, and operational effectiveness in alignment with DSV's global strategy.
- Independently manage multiple assigned projects and competing business priorities while maintaining established timelines, deliverables, and implementation quality.
- Perform other duties, projects, and responsibilities as assigned.
Qualifications & Experience - Bachelor's degree in Business Administration, Supply Chain/Logistics, Information Systems, Engineering, or a related field preferred; equivalent combination of education and relevant experience may be considered.
- Minimum of 3 years of experience in business change management, project management, business analysis, EDI implementations, system integrations, or a related field.
- Experience managing or coordinating cross-functional projects, system implementations, and business process improvements.
- Experience supporting EDI implementations, including requirements gathering, integration testing, issue resolution, and post-implementation support.
- Experience developing business requirements, process documentation, testing plans, and training materials.
- Experience collaborating with technical teams and operational stakeholders to deliver system integrations or process improvements.
- Experience within transportation, logistics, freight brokerage, or supply chain environments preferred.
- Prosci Change Management/ADKAR certification preferred.
- PMP certification or equivalent project management training preferred.
Skills & Competencies - Strong understanding of Electronic Data Interchange (EDI) principles, system integrations, data exchange processes, and implementation practices.
- Knowledge of change management methodologies, including stakeholder engagement, communication, training, and adoption strategies.
- Strong project management, business analysis, and process improvement skills, with the ability to manage assigned projects from planning through implementation.
- Knowledge of system integration testing, User Acceptance Testing (UAT), quality assurance, and troubleshooting practices.
- Ability to gather and translate business requirements into functional specifications and communicate effectively with technical and non-technical stakeholders.
- Strong analytical, organizational, and problem-solving skills, with the ability to independently manage multiple projects, priorities, and deadlines.
- Excellent written and verbal communication, collaboration, and facilitation skills, with the ability to influence stakeholders across functions.
- Strong attention to detail, adaptability, and a customer-focused approach to project delivery and operational improvements.
- Knowledge of Transportation Management Systems (TMS), logistics and freight brokerage processes, and EDI/API integrations preferred.
- Proficiency in Microsoft Office 365, including Excel, Word, PowerPoint, Outlook, Teams, and Visio; familiarity with Jira, Confluence, and Microsoft Dynamics preferred. Spanish proficiency is a plus.
Physical Demands & Work Environment The position primarily involves sedentary work in a professional office environment, with regular use of computers, phones, and standard office equipment. The employee is frequently required to sit for extended periods, communicate verbally and in writing, and review information on computer screens. Occasional standing, walking, bending, reaching, and lifting of office materials weighing up to approximately 15 pounds may be required.
The role involves regular interaction with operational, technical, and business teams and may occasionally require visits to operational or warehouse environments in connection with implementations, process assessments, or business needs. The noise level is generally low to moderate. Some travel and flexibility in work hours may be required to support customer implementations, system testing, go-live activities, or training.
For this position, the expected base pay range is $80,000.00 - $90,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
