The Business Central (BC) Manager is responsible for leading the successful implementation, optimization, and management of D365 Business Central solutions. This role requires a dynamic leader who can bridge technical expertise with business acumen to ensure that our clients achieve their desired outcomes. The Engagement Manager will collaborate with cross-functional teams, guide clients through the implementation process, and provide strategic insights to maximize the value of the D365 Business Central platform.

Job Responsibilities

• Lead the full lifecycle of D365 Business Central implementations, from project planning through to go-live and post-implementation support.

• Collaborate closely with internal departments and clients to identify business requirements, providing expert guidance on how D365 Business Central can meet and exceed those needs.

• Develop, document, and continuously improve processes and procedures to enhance service delivery, documenting best practices, and contributing to the knowledge base.

• Partner with the Sales team to coordinate software demonstrations, develop Statements of Work (SOWs), and support business development initiatives.

• Trusted advisor for our clients and teams providing consulting services as needed, leveraging deep system knowledge to provide recommendations and solutions that align with client goals.

• Provide regular, clear, and concise project status reports, and engage in proactive discussions with clients to ensure satisfaction and address any concerns.

• Lead and facilitate client and team meetings, with the ability to convey complex concepts to both technical and non-technical audiences, staff level through c-suite.

• Serve as the main point of contact for all D365 Business Central-related inquiries and issues, providing technical support and troubleshooting assistance as required.

• Design and deliver comprehensive training programs to ensure client and employee proficiency in D365 Business Central functionalities.

• Stay informed of the latest D365 Business Central releases, features, and industry trends, advising clients on how to leverage new functionalities to improve their operations.

Requirements

• BA/BS in Business, IT, related field or equivalent work experience.

• Minimum of 6 years of hands-on experience with D365 Business Central implementations.

• Minimum of 2 years’ experience in a leadership role, managing teams, and overseeing client engagements.  Leading teams and driving continuous improvement

• In-depth knowledge of D365 Business Central configuration, maintenance, and optimization.

• Proven ability to manage multiple projects simultaneously with strong organizational and time management skills.  Understanding of financial planning and analysis is highly desirable.

• Excellent analytical and problem-solving skills, particularly in resolving complex technical issues.

• Experience in developing and delivering effective training programs to diverse audiences.

• Microsoft certifications related to D365 Business Central are preferred.

• Travel for Armanino business and clients, as needed.