The Business Area Manager (BAM) works with the Director(s) of Business Development to promote the growth and sustainability of Life Flight Network service lines through proactive, industry-leading service delivery and customer education; while promoting exceptional customer experiences.
A Business Area Manager must hold an operational position with LFN as a Flight Nurse, Flight Paramedic, or Flight Respiratory Therapist. This requirement may be waived if the applicant has significant experience in air medical as related to business, area outreach, and development. The Business Area Manager will maintain an operational position consisting of one shift per pay period. Operational proficiency, as outlined in the applicable operational position job function, will be maintained in the manager's respective specialty.
Applicable to the operational requirements of this position, the manager will also be subject to the Crew Safe Weight Policy. In the event a manager exceeds the weight limit, they will be allowed to assume all administrative responsibilities until flight status is resumed. All other requirements of the Crew Safe Weight Policy apply to this position.
The Business Area Manager will be required to drive personal or company vehicles whenever and wherever business needs necessitate.
QUALIFICATIONS:- Bachelor's degree in healthcare, aviation management, business administration or a related field preferred. Will substitute years of experience for years of education.
- 2-3 years managerial experience in EMS, Air Medical, Healthcare or related field preferred
- Experience with air medical transport is strongly preferred
- Meets minimum qualifications of applicable job specialty, with operational background preferred
- Demonstrated communication skills, including outstanding written and verbal communication with peers, patients, families, customers and the community
- Knowledge of business development specific to healthcare, air medical or EMS environment preferred
- Must hold a valid driver's license, have access to an automobile in good repair, be able to provide proof of auto insurance, meet LFN's Driver's Policy Requirements and able to travel whenever to wherever business needs necessitate
- Must reside within 60 miles or 60-minute commute of designated service area, unless prior written exemption is approved by CBO
- The Business Area Manager will maintain an operational position consisting of 24 hours of operational time per pay period, unless prior written exemption is approved by CBO. Written exemptions will be reviewed annually and may be approved temporarily or permanently.
- Proficient in Microsoft 365 and Teams applications
- Available to work on short notice in the event of staffing/scheduling issues and business development needs, including weekends, holidays and evenings
- Ability to analyze business and customer needs, improve external operational workflows, and recognize business related opportunities.
- Ability to create and deliver clinical and aviation-related customer focused education and outreach.
ESSENTIAL DUTIES AND RESPONSIBILITIES IN SUPPORT OF LIFE FLIGHT NETWORK'S FOUNDATIONAL PILLARS AND VALUES:Mission: "To save lives with industry leading care and transport."Life Flight Network's Business Area Managers are committed to the successful delivery of industry leading care and transport, as well as the well-being, safety and satisfaction of our patients, customers, and business partners. The Business Area Manager carries out Life Flight Network's mission by supporting healthy and sustainable growth for the company, while striving for seamless integration of services to meet the needs of our patients and customers. A Life Flight Network Business Area Manager must process an unwavering commitment to
Safety,Clinical and
Aviation excellence, while providing
Education,
Communication, and
Quality business relationships based on trust, accountability, and respect.
SAFETY: As safety ambassadors of Life Flight Network, the Business Area Manager provides safety training and education while partnering with customers to implement best practices at all levels of the transport process. The ideal Business Area Manager will model and promote Life Flight Network's culture of safety internally and externally. Before implementation, all business initiatives are vetted through the Safety and Risk Management department and are continuously evaluated to ensure the highest degree of safety is provided to our patients, employees, and the public. At Life Flight Network, safety really is FIRST!
QUALITY: Through internal and external relationship management efforts, Business Area Managers contribute to Life Flight Network's ongoing commitment to provide the highest quality service. Transparency across service lines supports an effective quality management process to identify, track, and provide solutions. Externally: Identify barriers and opportunities to improve overall customer experience, growth, development, and innovation; Internally: Collaborate with other Life Flight Network team members and leadership while embracing a culture of safety, effective communication, respect, adaptability, resilience, quality, accountability, risk management and mitigation, and Just Culture, for yourself, the customer, the patient, and the employees of Life Flight Network.
Effective Business Area Managers will maintain an in-depth knowledge of our partners' capabilities, geographical challenges, and transport limitations to effectively evaluate transport data and analyze trends to support customer success, ensuring an understanding of referral dynamics and asset needs. Business Area Managers will apply data-driven solutions to improve processes that ensure our partners and customers have access to industry-leading care and transport. Business Area Managers will have an in-depth knowledge of our partners' capabilities, geographical challenges, and transport limitations throughout our service areas to identify process improvement opportunities for growth.
SERVICE EXCELLENCE: Service excellence is the foundation of the Business Area Manager role. This is achieved through fostering new and ongoing customer relationships, continuous process evaluation, collaboration, accessibility to partners, and active participation in local, state, and national boards and councils to promote our mission and values. The Business Area Manager strives to ensure ease of use and accountability to provide our customers with high value and service excellence. The use of customer surveys and open customer dialogue allows Life Flight Network to exceed the customer's expectations for innovative problem-solving and service excellence.
LEADERSHIP:Business Area Managers model Life Flight Network's Safety, Quality, and Service Excellence culture in everyday interactions with partners and model company policy and best practices for Life Flight Network's employees. Business Area Managers are the face of Life Flight network when collaborating or communicating with other healthcare, EMS, law enforcement or local government leaders.
🌟 Benefits That Go Above and BeyondAt
Life Flight Network, we believe our team members deserve more than just a job - they deserve a rewarding, supported, and balanced life. That's why we offer a thoughtful benefits package that truly sets us apart:
Compensation & Retirement- Competitive pay
- 401(k) with a 100% vested employer contribution - your future grows from day one
- Tenure bonuses to reward your loyalty and long-term commitment
Health & Wellness- Comprehensive Medical, Dental, and Vision coverage
- Company-paid Life and AD&D Insurance
- Company-paid Short & Long-Term Disability Insurance for peace of mind
- Wellness Reimbursement Program to support your health goals
- Complimentary Life Flight Network Membership for you and your household
Family & Lifestyle- Paid Parental Leave to support growing families
- Adoption Assistance for those building families in new ways
- Bereavement Leave (including for pets) - because every family member matters
- Paid Volunteer Time - make a difference in the community, on us
- Generous Paid Time Off. Please see the full benefits summary for more details
Growth & Recognition- Tuition and Training Reimbursement to invest in your professional development
- Public Service Loan Forgiveness (PSLF) Eligible Employer. As a nonprofit recognized by the U.S. Department of Education, your service with Life Flight Network may qualify you for federal student loan forgiveness
- Employee Recognition Awards celebrating your impact and achievements
- Multilingual Stipend to honor the value of diverse communication skills
Join Life Flight Network and be part of a team that takes care of those who care for others - both in and out of the workplace.
