Position Summary: The Business Applications Analyst job family is responsible for the administration, reliability, optimization, and support of enterprise business application platforms that enable organizational operations, administrative services, financial management, workforce management, and regulatory compliance. This includes the administration and lifecycle management of Enterprise Resource Planning (ERP) platforms, Human Resources Information Systems (HRIS), payroll and timekeeping systems, finance and accounting applications, procurement and supply chain systems, contract and vendor management platforms, customer relationship management (CRM) systems, and other non-clinical enterprise applications supporting business operations.

This job family emphasizes application lifecycle execution, service request fulfillment, incident response, customer support, identity and access governance, application portfolio management, documentation, education, operational discipline, workload management, and continuous improvement rather than direct ownership of business operations.

This position may be filled as a Business Applications Analyst I, II, or III depending on qualifications, experience, and organizational need.

Business Applications Analyst Associate (Entry-Level; I)

Requirements

• High School Diploma/GED
• 4 years of Information Services experience, including a minimum of 2 years supporting business applications such as Workday, Kronos, Lawson, UKG, Salesforce, or similar business systems
• Certified Professional in Health Information Technology (CPHIT), preferred

Summary Scope: At the entry level, Business Applications Analysts contribute independently to business application lifecycle activities, service request fulfillment, incident response, customer support, identity and access administration, application portfolio maintenance, documentation, and workload coordination while developing foundational knowledge of enterprise business processes, governance standards, and assigned business application ecosystems. Working under guidance from more experienced analysts, they help ensure reliable, secure, and compliant business application operations.

Business Applications Analyst (Mid-Level; II)

Requirements

• High School Diploma/GED
• 5 years of Information Services experience, including a minimum of 4 years supporting business applications such as Workday, Kronos, Lawson, UKG, Salesforce, or similar business systems
• Certified Professional in Health Information Technology (CPHIT), preferred
• Certified Professional in Health Information and Management Systems (CPHIMS), preferred

Summary Scope: At the mid-level, Business Applications Analysts lead the administration and optimization of assigned business application ecosystems by executing application lifecycle activities, fulfilling complex service requests, resolving higher-impact incidents, supporting business process optimization, administering identity and access controls, maintaining authoritative documentation, and driving operational consistency and continuous improvement. They partner with business stakeholders with moderate independence to ensure dependable, secure, and compliant service delivery.

Business Applicants Analyst Senior (Senior-Level; III)

Requirements

• High School Diploma/GED
• 6 years of Information Services experience or
• 6 years of Business Applications Analyst experience
• Certified Professional in Health Information Technology (CPHIT), preferred
• Certified Professional in Health Information and Management Systems (CPHIMS), preferred

Summary Scope: At the senior level, Business Applications Analysts drive operational governance and application lifecycle strategy across enterprise business application environments. They resolve major incidents, oversee complex application, identity, and service scenarios, enforce operational standards, maintain application portfolio integrity, and serve as primary liaisons between the organization, vendors, and external partners. Senior analysts mentor team members, coordinate cross-functional initiatives, promote standardization and automation, and lead continuous improvement efforts to ensure reliable, secure, compliant, and effective business application services that enable organizational operations and administrative excellence.

At CPH, we value our employees and offer a comprehensive benefits package designed to support your well-being and professional growth. Our competitive pay is just the beginning. We also provide:

• Health Insurance: Comprehensive plans to keep you and your family healthy.
• Retirement Plans: Invest in your future with our competitive 403(b) options and employer contributions.
• Paid Time Off: Enjoy a generous PTO policy, including vacation and sick leave.
• Public Service Loan Forgiveness program qualifying employer. Click here to learn more about this program.
• Professional Development: Opportunities for growth through training, workshops, and more.
• Additional Perks: Employee wellness programs, discounts, and much more!

*Current employees are not eligible for the Critical Position Bonus.