Job Posting TitleBusiness Analyst - Technology Training
Job CategorySystem Analysis
Language RequirementsBilingual Preferred / Bilingue de préférence
In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l'éventualité où un candidat bilingue qualifié n'est pas disponible, un candidat unilingue qualifié sera considéré.
Flexible Work Agreement TypeHybrid / Hybride
Posting End Date2026-11-12
Job GradePIPSC-3
Pay Range$111,451 - $140,007
Job SummaryThe Business Analyst - Technology Training supports the planning, coordination, analysis, governance, and continuous improvement of technology training programs, products, and services. They collaborate with stakeholders to identify business and training requirements, analyze processes and performance metrics, support operational and project initiatives, and develop recommendations that enhance training effectiveness and competency management. They also provide functional support for training systems, information management practices, governance activities, and the lifecycle management of training products, while ensuring alignment with organizational objectives, standards, and policies.
Key Accountabilities:- Acts as liaison with stakeholders to identify training requirements, operational impacts, risks, and improvement opportunities.
- Monitors and supports the alignment of training products, services, and processes with corporate standards, policies, governance frameworks, and documented procedures.
- Coordinates training planning and administration activities, including course scheduling, resource planning, delivery requirements, and communications.
- Assists with the analysis, planning, research, and development of business requirements, specifications, process documentation, presentations, and other deliverables supporting projects and operational initiatives.
- Supports the development and continuous improvement of organizational programs and initiatives, such as competency retention programs, through stakeholder engagement, business analysis, requirements gathering and process documentation
- Provides business analysis support for the lifecycle management of training products and materials, through process analysis, requirements management and stakeholder consultation.
- Supports governance activities for training and competency programs, such as ETA, CTP, and similar initiatives, by coordinating reviews, engaging stakeholders, analyzing feedback, documenting findings and recommendations, tracking actions, and reporting outcomes.
- Acts as SharePoint Lead for Technology Training, administering and maintaining information management and document control practices to ensure compliance with NAV CANADA standards and guidelines.
- Facilitates Agile team practices, backlog management, stakeholder engagement, and continuous improvement activities within the Technology Training environment.
- Monitors, analyzes, and reports on training key performance indicators (KPIs) and performance metrics, identifies trends, risks, and improvement opportunities, and provides data-driven recommendations to support decision-making and enhance training program effectiveness.
Job RequirementsEducation:- Secondary school diploma or equivalent.
- Graduation from a recognized university or college with a degree or certification in Computer Sciences, Information Technology, Business Administration, or an acceptable combination of education, related experience, and training.
Experience:- A minimum of three (3) years of experience in business analysis, project coordination and program support, including managing multiple priorities.
- Experience engaging and collaborating with internal and external stakeholders to gather requirements, resolve issues, communicate priorities, and support decision-making.
- Experience using Microsoft 365 applications, including Word, Excel, PowerPoint, and SharePoint, to prepare documentation, analyze information, and support collaboration.
Knowledge:- Knowledge of business analysis methodologies, practices, tools, and techniques, including requirements gathering, process analysis, stakeholder engagement, and continuous improvement.
- Knowledge of Agile methodologies and collaborative work practices, including Agile, Scrum, and backlog management techniques.
- Knowledge of system development and lifecycle management methodologies and techniques, and their impact on training and competency requirements.
- Knowledge of training product lifecycle management processes, practices, and documentation controls.
- Knowledge of project management processes, governance practices, and change management principles.
Abilities:- Skill in identifying, analyzing and specifying business processes and requirements and determining how these can best be met within the limitations of time, budget and staff resources.
- Skill in testing, detecting, analyzing system deficiencies and recommending system remediation and/or new actions/process improvements
- Skill in professional discussions with internal customers, stakeholders and management and with external consultants and industry to ensure that important aspects are not overlooked.
- Skill in writing clear, cohesive, and concise documentation that is easily understandable by colleagues, management, stakeholders and customers.
- Skill in communicating clearly in conversation and in presentations to both technical and non-technical staff and management.
Personal Suitability:- High degree of initiative, self-motivated and independent, with strong judgment and the ability to work with minimal supervision.
- Effective team player who fosters collaboration and contributes to a positive and productive work environment.
- Demonstrates leadership qualities and the ability to influence, engage, and inspire others toward common goals.
Working conditions:- Occasional travel required.
Flexible work arrangements:- This is a hybrid position with a minimum of three (3) days per week on site.
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