5+ years of experience in analyzing and documenting complex systems
Proven ability to collaborate with diverse stakeholders
Experience in creating and maintaining end-user documentation
Strong attention to detail and quality control practices
Excellent written and oral communication skills
Ability to work in a fast-paced, dynamic environment
Responsibilities
Engage with stakeholders to understand end-user and enterprise needs
Develop executive-level presentation materials on program status and requirements
Audit Azure DevOps and Jira for quality assurance and issue resolution
Collaborate with teams to assess impacts of production changes
Decompose functional requirements into Kanban cards or scrum units
Develop acceptance test criteria to validate functionality
Facilitate scrum ceremonies and enhance Agile practices
Coordinate monthly/sprint reporting and communication
Support software testing by executing test scripts
Implement best practices for continuous innovation and efficiency
Train end users on new solutions and processes
Benefits
Opportunity to work on high-impact projects for the FBI
Engagement with cutting-edge technology and cloud services
Collaborative environment with diverse teams
Focus on continuous improvement and innovation
Potential for career growth in a dynamic field
Full Job Description
ECS is seeking a Business Analyst/Technical Writer to work in Quantico, VA.
The scope of this program is to enhance enterprise IT services and solutions for our FBI customer to provide best-in-class end-user support. We drive improvements in the operations, management, maintenance and integration of services across multiple networks, systems, and applications to enable and enhance mission operations for law enforcement capabilities. The program may also expand to include cloud services and application development in the future.
The ideal candidate will be a fast learner, able to effectively engage resources and work across teams to decompose large, complex problems into workable solutions. An aptitude for learning and strategic planning, and the ability to effectively communicate at all levels of the organization, are a must.
Responsibilities include but are not limited to:
Interacting with stakeholders including the federal government unit representatives, governance, and ECS service desk, operations, and engineering teams to understand the needs of end users and the enterprise
Develop presentation materials for executive-level briefings to explain program, status, issues, requirements, justification and impact of proposed resourcing
Collaborate with Configuration Management to audit Azure DevOps and Jira, provide quality assurance support to ensure proper linkages and entries, and collaborate with the team to resolve issues
Collaborate with other teams to understand how production system changes may affect development and testing efforts
Decomposing functional requirements into appropriate Kanban cards or scrum units (e.g., Epics, Features, User Stories)
Develop acceptance test criteria (ATC) as appropriate to fully validate delivered functionality
Facilitate scrum ceremonies and improve Agile practices throughout iterative releases
Coordinate monthly/sprint reporting and communication
Support software testing, including executing test scripts as needed
Support continuous innovation by implementing the best practices to improve technology, tools, and processes to increase team efficiency and technical execution
Track, communicate, and report on issues and risks using reporting guidelines
Train end users on new solutions and processes
Salary Range: $80,000 - $130,000
General Description of Benefits
US citizenship with Top Secret clearance
A minimum of five years' experience analyzing and documenting complex systems and applications
Experience collaborating with customer representatives, program management, and quality managers to define and document requirements in small increments
Experience creating and maintaining and knowledge bases and document repositories
Experience creating and maintaining end-user documentation including Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs), process documentation, and other training materials
Experience conducting Subject Matter Expert (SME) interviews to convert technical knowledge into clear documentation
Experience establishing and maintain documentation templates, style guides, and writing standards
Demonstrated multi-tasking ability, problem solving skills, and a consistent record of on time delivery and customer service
Strong attention to detail and quality control practices when reviewing material for technical accuracy
Experience writing Acceptance Criteria for user stories to define system functionality
Excellent written and oral communication skills
Demonstrated aptitude for working in a fast-paced, dynamic, matrixed work environment
Ability to elicit and shape work requirements, as well as decompose complex challenges into actionable plans based on an understanding of higher-level objectives
Excellent communication, collaboration, and relationship-building skills, including customer and employee engagement and the ability to translate complex technical concepts into plain English
About ECS
ECS is a leading provider of digital solutions and services to the federal government. The company was founded in 2001 by Roy Kapani and has since grown to become a trusted partner to a wide range of government agencies. ECS offers a broad range of services, including cloud computing, cybersecurity, and artificial intelligence. The company has been recognized for its innovative solutions and has won numerous awards, including the AWS Public Sector Partner of the Year award.
