Role DescriptionSMBC is seeking a Business Analyst with strong project experience. This role supports the implementation, operationalization and ongoing optimization of the Anti-Fraud Operations technology portfolio to reduce fraud risk for SMBC and its customers. The ideal candidate will have a deep understanding of how to capture requirements, create test cases, conduct UAT testing, analyze payment flows, support data validation, and develop dashboards / reports to drive outcomes.
The Business Analyst will partner with business stakeholders, Anti-Fraud Operations, Risk Management, Compliance, Technology, and vendors to support project delivery within scope, timeline and budget across the fraud program.
Responsibilities- Partner with business, operations, compliance, and technology stakeholders as well as vendor teams to gather functional and non-functional requirements in support of anti-fraud and payment initiatives.
- Document business requirements, user stories, process flows, acceptance criteria, and test scenarios to provide traceability and project updates.
- Translate complex business processes into clear specifications for technology teams.
- Manage project work in Jira for sprint planning and backlog management while maintaining clear documentation in Confluence, Jira and SharePoint.
- Support the full project lifecycle including requirements, design, UAT, implementation and post-production support.
- Support testing and UAT activities including creation of test cases for critical business and payment workflows and management of defects to resolution.
- Support project lead to manage end-to-end project delivery within scope, timeline, and budget.
- Apply payments knowledge to support workflow analysis, evaluate operational handoffs, exception handling, controls and fraud risk considerations.
- Use SQL and reporting tools to support data validation, issue investigation, root cause analysis, develop dashboards and reports.
- Facilitate stakeholder communication across compliance, risk management, technology, and operations teams; manage risks/issues and ensure adherence to project governance standards.
- Ability to adapt to evolving business dynamics, priorities, and managing stakeholder expectations as circumstances require, while ensuring effective delivery in fast-paced environments.
- Provide support to operations as needed during unusual heavier than expected volumes as well as when short-staffed.
- Work with third-party vendors (e.g., Actimize, Mitek, Inscribe, PwC, etc.) for system enhancements, integrations and delivery.
- Work in the office for a minimum of three days / week and remaining days, work from home.
Qualifications and Skills- Experience: 5+ years of business analysis, data analysis, project management, or technology delivery experience within financial services
- Technical Knowledge:
- Proficiency with Microsoft Suite (Word, Excel, Powerpoint, Visio, Copilot, Teams)
- Strong working knowledge of testing platforms (Confluence/Jira) for user stories, backlog management, defect tracking, dashboard, and documentation
- Familiarity with SQL for data analysis, validation, troubleshooting, and issue investigation.
- Exposure to fraud detection systems (Actimize, Mitek, Verafin, Inscribe, etc.).
- Methodology:
- Strong understanding of the full project lifecycle including requirements, design, testing, UAT, implementation, and post-production support.
- Strong understanding of Waterfall and Agile/Scrum delivery frameworks
- Domain Expertise: Knowledge of fraud risk surveillance and regulatory frameworks.
- Soft Skills:
- Strong written and verbal communication, stakeholder management, and problem-solving abilities
- Ability to analyze complex datasets and deliver actionable insights.
- Highly organized with ability to prioritize.
- Self-starter with strong ability to multi-task and solve business challenges.
- Highly developed sense of accountability and follow through.
Preferred Qualifications:- Familiarity with ACH, wire, SWIFT, check or similar payment products
- Exposure to fraud detection systems (e.g., Actimize, Mitek, Verafin, Inscribe, etc.) or similar systems
- Good understanding of payment processing flows, operational handoffs, exception handling, and related controls.
Additional RequirementsSMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
