3-7+ years in business analysis or IT project coordination
Strong experience in gathering requirements from diverse stakeholders
Ability to juggle multiple projects and deadlines
Excellent communication and organizational skills
Proven track record of driving projects to completion
Proficiency in Microsoft 365 tools
Customer-service oriented with effective communication skills
Familiarity with ITSM systems and business intelligence tools is a plus
Certifications in business analysis or project management are beneficial
Experience in legal or professional services is a plus
Responsibilities
Act as the main liaison between business teams and IT
Collaborate with leaders to identify goals and technology needs
Document and translate business requirements into actionable specs
Manage IT projects, including timelines and deliverables
Keep stakeholders informed about project statuses and next steps
Oversee user acceptance testing and training for new tools
Provide proactive updates to leadership on project progress
Identify and recommend process improvements and automation opportunities
Benefits
Paid Time Off (PTO) plus 8 paid holidays
Additional Birthday Holiday
Comprehensive benefits package including medical, dental, and vision
Bereavement leave for employee support
Hospital leave benefits for qualifying situations
401(k) plan with company matching
Bonus opportunities
Full Job Description
Job Summary
The Business Analyst role serves as a key connection between our business teams and Information Technology department. This role will work closely with departments across the firm to understand business needs, translate them into clear requirements, coordinate technology initiatives, and ensure stakeholders remain informed throughout the process.
The ideal candidate is an organized, proactive communicator who enjoys solving problems, improving processes, and managing multiple priorities in a fast-paced environment.
Responsibilities and Duties
Serve as a primary point of contact between business departments and IT.
Partner with department leaders and end users to understand goals, workflows, challenges, and technology needs.
Gather, document, and translate business requirements into clear, actionable specifications.
Coordinate IT projects and enhancement requests, including timelines, milestones, priorities, risks, and deliverables.
Maintain visibility into project and request status, ownership, and next steps.
Coordinate user acceptance testing, training, communications, and adoption of new tools and system changes.
Provide clear and proactive project updates to stakeholders and leadership.
Identify opportunities for process improvement, automation, and greater operational efficiency.
Qualifications and Skills
3-7+ years of experience in business analysis, IT project coordination, IT business partnership, or a similar business-facing technology role.
Strong experience gathering requirements and working with both technical and non-technical stakeholders.
Ability to manage multiple projects, requests, deadlines, and competing priorities.
Excellent written, verbal, organizational, and problem-solving skills.
Strong follow-through and ability to drive projects and requests through completion.
Proficiency with Microsoft 365, including Teams, SharePoint, and Excel.
Strong customer-service mindset and ability to communicate effectively with employees, vendors, IT teams, and executives.
Experience with ITSM/ticketing systems, business intelligence/reporting, Salesforce/Litify, Genesys, Domo, DocuWare, UKG, or Power BI is a plus.
Business analysis or project management certifications such as CBAP, ECBA, CAPM, PMP, or Agile/Scrum are also beneficial.
Legal or professional services experience is a plus but not required.
Benefits
Paid Time Off (PTO) plus 8 paid holidays a year
Additional Birthday Holiday
Comprehensive benefits package including multiple medical plan options, dental, vision, disability, supplemental coverage, and company-paid life insurance
Bereavement leave to support employees and their families during difficult times
Hospital leave benefits for qualifying medical situations
401(k) retirement plan with company matching contributions
