Bachelor's degree or equivalent relevant experience
Ability to prioritize and manage multiple projects
Team-oriented with a positive attitude
Strong verbal, written, and interpersonal communication skills
Superior organizational and analytical skills
Proficient in Microsoft Word, Excel, and PowerPoint
Responsibilities
Serve as a functional subject matter expert for applications and processes
Collaborate with global team members to document business processes
Document project requirements and test cases
Work with business, IT, and regional experts on system testing
Prepare training documentation and conduct training for global teams
Identify process discrepancies and hold team members accountable
Drive continuous improvement initiatives
Benefits
Eligible for Garmin's benefit program
Opportunity for international travel
Flexible hours to accommodate global team needs
Training and development opportunities
Collaborative and diverse team environment
Full Job Description
Overview
We are seeking a full-time Business Analyst OM Support at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for being instrumental in the execution of new features and driving onboarding solutions, for all order management applications globally. The position is accountable for gathering, documenting, and communicating user requirements for projects of all sizes and complexity. This role also exhibits strong analytical and problem-solving skills that are necessary to succeed in this position, along with possessing excellent research and presentation skills whilst demonstrating proficient use and knowledge of established standards and procedures.
Essential Functions
Serves as functional subject matter expert for application/technology solutions and related business processes
Collaborates with global team members to understand & document business processes
Documents requirements of each project
Works closely with business teams, global region experts and IT teams to understand, coordinate and test new systems, new system functionality, and new processes
Documents/coordinates documentation of test cases
Organizes setups requirements with global region experts and maintains/completes some base Oracle setups
Prepares training documentation, and trains global team members on new systems or process functionality
Understands discrepancies & gaps in process requirements
Holds business team associates & region experts accountable for deliverables
Contributes to technical research on new technologies
Communicates technical-related product issues
Drives continuous improvement to maximize quality and service, whilst reducing costs
Recommends infrastructure modifications as needed
Makes sure we adhere to local laws, customs and cultures
Develops and maintains stakeholder business relationships
Provides monthly report to line Manager on successes and areas needing improvements
Professionally approaches situations in which conflict is present
Ability for domestic and international travel as needed (15% of the time or greater)
Must possess a willingness to be flexibile for short notice or extended travel plans
Must be willing and flexible to adjust hours to support international time zones
Basic Qualifications
Bachelor's Degree OR an equivalent combination of education and relevant experience in a substantially similar role or in Garmin Dealer Support
Demonstrates an ability to prioritize and manage multiple projects in a fast-paced and changing environment
Must be team-oriented, possess a positive attitude and work well with others in a global setting
Demonstrated strong and effective verbal, written and interpersonal communication skills
Superior organizational and analytical skills with keen attention to detail and quality
Proficient computer skills in Microsoft Word, Excel & PowerPoint
Desired Qualifications
Garmin experience across multiple departments or roles
Experience with effectively managing internationally distributed teams
Additional Language
Proficient in Jira
Previous Oracle experience
Garmin product knowledge
Previous training experience
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
About Garmin
Garmin Ltd. is an American multinational technology company founded in 1989 by Gary Burrell and Min Kao in Lenexa, Kansas. The company specializes in GPS technology for automotive, aviation, marine, outdoor, and sport activities. Garmin's products serve aviation, marine, automotive, wireless, outdoor recreation, and fitness markets. The company's goal is to create navigation and communication devices that can enrich customers' lives. Garmin has offices in the United States, Europe, and Asia. The company's products are sold in over 100 countries.
