Published on: 2022-11-11 | US , GA - Atlanta - GA - Atlanta | Position Type: 4 | Job ID: 22-55171
Key responsibilities include :
- Coordinating with multiple Detla divisions and the third-party vendor to address system related issues realted to performance, bugs, and related trouble-shooting
- Actively participating in weekly vendor support calls
- Partnering with operational safety leaders to assess and maintain system functionality and relevancy
- Liaising with IT regarding system interfaces (HR and User feeds, Crew feeds, flight information, logbooks, AWS/EDW issues, etc)
- Providing timely responses to internal support requests including:
User role and/or permission modifications, role auto-assignment definitions and rules, user activation/deactivation
- Workflow trouble-shooting, Configuration management (i.e. email templates, site drop down lists, taxonomy)
- System performance or bug support issues
- Effectively communicating system deficiencies and requirements to the third-party vendor
- Reporting and managing manually-assigned roles for employees, partners and vendors, including peridically auditing roles and users to ensure compliance with internal security requirements
- Participating in user testing on new releases as required
- Proactively communicting with the Manager, SMS & ASAP on all system-related issues
- Practice safey concious behaviors in all aspects of operational processes and procedures.
Job Qualifications :
To be successful in this position, the candidate must possess a strong background/experience with:
Computer systems administration
Database usage and administration
Manipulating large data sets
Microsoft Excel and Microsoft Access
Troubleshooting and problem solving technical/systems issues
In addition, the candidate must have:
The ability to understand complex systems and workflows
+ Good verbal and written communication skills
Strong problem-solving skills (ability to navigate and work through many unknowns)
Good project management skills
Curiosity, desire to learn, spirit of continuous improvement
Customer Support attitude:
- Ability to work with ongoing, daily customer issues and requests
- Ability to prioritizing customer response above other job duties same-day response to requests
- Ability to occasionally work at late-night or weekend hours
Self-starter/self-directed capabilities.
