Job title: IT Authentication Architect
Job ID : 5411
Duration: Assignment End Date: 12/31/2027 (subject to the annual extension review process in 2027).
Client Location: Greenville, SC 29607
Work Location; 40% onsite and 60% remote (2 days per week in the office).
Please note that this schedule is subject to change based on business needs.
Position Purpose/Scope: What are the key objectives of the position?- This role is responsible for the operation, administration, support, and evolution of enterprise authentication and credential management platforms.
- The role focuses on 3rd-level support, user administration, troubleshooting, integration, and continuous improvement of identity and access management solutions, password management platforms, multifactor authentication technologies, and passkey-based authentication.
- The position works closely with security, infrastructure, application teams, and business stakeholders to ensure secure, scalable, and user-friendly authentication experiences across cloud and on-premises environments.
Position Responsibilities/Accountabilities: - Provides Level 3 support for enterprise identity and authentication services.
- Troubleshoots complex authentication, authorization, and credential-related issues.
- Administers and supports Microsoft Entra ID, authentication platforms, and directory-integrated services.
- Manages user lifecycle processes including onboarding, access modifications, entitlement updates, and offboarding.
- Supports passwordless and multifactor authentication solutions. Investigates authentication incidents and perform root-cause analysis.
- Works with service desk and Level 2 teams to resolve escalated issues.
- Administers, supports, and troubleshoots enterprise password management solutions including Bitwarden & KeePassXC
- Supports password vaulting, credential sharing, access controls, auditing, and governance.
- Assists with adoption of secure credential management practices across business and technical teams.
- Supports and implements authentication technologies including Microsoft Entra ID Authentication, NetIQ Advanced Authentication, YubiKey, Passkeys, FIDO2, WebAuthn, HOTP, TOTP, Mobile Push Authentication, & Windows Hello for Business
- Assists with deployment, registration, troubleshooting, and user support for strong authentication solutions.
- Participates in the design and rollout of modern passwordless authentication strategies.
- Develops, tests, and troubleshoots APIs using Postman, REST APIs, Graph APIs, & JSON-based integrations.
- Supports integration of identity platforms with internal and external applications.
- Creates and maintains automation scripts and small development components. Assists application teams with authentication and SSO integration requirements.
- Monitors authentication systems for operational health and security events.
- Supports security investigations involving authentication, access management, and credential usage.
- Creates dashboards, reports, and operational metrics.
- Performs log analysis using Splunk, Microsoft security tools, & other monitoring platforms.
- Builds operational and security reporting using Power BI & Splunk.
- Produces KPIs and trend analyses related to authentication services and user administration.
- Identifies opportunities to automate repetitive support and administration tasks.
- Leverages Microsoft Copilot and AI-based tools to improve operational efficiency and user experience.
- Develops AI-assisted workflows, automation solutions, documentation, and support processes. Contributes to continuous service improvement initiatives.
- Performs other duties as assigned by the client Supervisor.
Education: - Bachelor's or master's degree in computer science, Information Security, or a related technical field.
Experience: - 10+ years of hands-on experience with MFA enablement, support and troubleshooting.
- 5+ years of experience in Entra ID, OpenText NetIQ Advanced Authentication
- 10+ years of successfully delivering complex MFA projects in large-scale enterprise environments.
- 10+ years of experience driving products from concept and ideation through successful launch.
- 10+ years of experience working on a team employing standardized project delivery methods (Agile/Scrum development methods preferred).
- 10+ years of experience in understanding and working with non-functional requirements.
- 10+ years of experience of working in an enterprise environment.
Relevant industry certifications (or equivalents) such as CISSP, SANS GIAC (e.g., GSEC, GCWN), or
Microsoft Certified: Azure Security Engineer Associate (preferred)
Knowledge/Skills/Abilities: - Expert skills in MS Office (Word, Excel, PowerPoint, Outlook, SharePoint, Access).
- Expert skills in professional communication (written, verbal and presentation).
- Advanced proficiency in NetIQ Advanced Authentication.
- Expert knowledge of (functional) testing methodologies and tools, including test automation.
- Expert knowledge of root cause analysis, debugging methods, and diagnostic tools.
- Advanced knowledge of Databases and query language (e.g., PSQL).
- Expert knowledge of modern operating systems (especially but not limited to MS Windows and Unix/Linux derivates).
- Expert knowledge of IT Security and risk assessment.
- Expert knowledge of Multifactor Authentication including HOTP, mobile push, TOTP and FIDO2 passkeys.
- Advanced knowledge of Identity & Access Management (Microsoft Entra ID (Azure AD), Multifactor Authentication (MFA), Single Sign-On (SSO), Conditional Access,
- Identity Governance, and/or User Provisioning & Administration).
- Advanced knowledge of Authentication Technologies (FIDO2, WebAuthn, Passkeys, HOTP, TOTP, YubiKey, Windows Hello for Business, and/or NetIQ Advanced Authentication).
- Advanced knowledge of Password Management (Bitwarden, KeePassXC, Credential management concepts, and/or Privileged credential handling)
- Advanced knowledge of API & Development (Postman, REST APIs, Microsoft Graph API, and/or JSON)
- Advanced skills in Basic scripting and development (PowerShell, JavaScript, and/or Python (preferred))
- Advanced knowledge of Monitoring & Reporting (Splunk, Power BI, and/or Log analysis and troubleshooting)
- Advanced knowledge of Operating Systems (Windows and/or Basic Linux administration)
- Paid Holidays/Paid Time Off (PTO)
- Medical/Dental Insurance
- Vision Insurance
- Short Term/Long Term Disability
- Life Insurance
- 401 (K)
