Job Title : Senior IT Business Analyst - Process & DocumentationPosition Overview This is an opportunity for an experienced IT Business Analyst to support a major documentation recovery and cybersecurity-focused initiative. The role will work directly with IT leaders, technical subject-matter experts, and County stakeholders to uncover undocumented processes and institutional knowledge, assess current-state operations, identify gaps, and turn findings into structured, maintainable documentation inputs.
The work will contribute to cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.
What You'll Do - Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
- Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
- Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
- Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
- Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
- Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
- Translate subject-matter-expert knowledge into clear, structured source material and collaborate closely with the Technical Writer.
- Facilitate review and validation sessions to ensure documented processes accurately reflect operations.
- Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
- Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.
- Analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
- Manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.
Required Qualifications - Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience.
- 10+ years of demonstrated business analysis experience in complex IT or technology environments.
- Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
- Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
- Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
- Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
- Excellent written, verbal, organizational, and analytical skills.
- Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
- Ability to manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.
Preferred Qualifications - Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.
- Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
- Experience with SharePoint-based documentation repositories and governance.
- Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
- Government or other highly regulated environment experience.
- CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification.
Interview Process The selection process includes a
resume and work-product/portfolio review followed by one panel interview with IT leadership and key subject-matter experts.
Candidates should be prepared to provide
sanitized examples of prior business-analysis deliverables, such as:
- Process maps
- Workflow diagrams
- Requirements documents
- Current-state assessments
- Inventories
- Matrices
- Comparable business-analysis artifacts
Portfolio quality and the candidate's ability to explain how the work was developed will be important selection factors.
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