Role Location
This is a hybrid role based in Miami, FL
About the Job You're Considering
We are seeking a highly motivated Business Analyst to support hospitality technology transformation initiatives. In this role, you will partner with Guest Services, Dining, Hotel Operations, Retail, QA teams, business stakeholders, and vendors to drive requirements gathering, testing, deployment, training, and successful adoption of hospitality systems across multiple operational environments.
Your Role
- Gather and document business requirements, user stories, and process flows.
- Manage Jira tickets, defects, enhancements, and testing activities.
- Support the implementation of POS, Guest Services, Dining, and other hospitality technology solutions.
- Lead UAT, integration testing, defect resolution, and go-live support activities.
- Develop training materials and conduct end-user training sessions.
- Collaborate with business stakeholders, vendors, and cross-functional teams to ensure successful project delivery.
Your Skills and Experience
- 5+ years of Business Analyst, systems implementation, or related experience.
- Strong experience with Jira, Confluence, TestRail, UAT, and defect management.
- Excellent communication, stakeholder management, facilitation, and documentation skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Willingness to travel internationally as needed.
- Must be legally authorized to work in the U.S. without current or future employer sponsorship.
Preferred Qualifications- Experience with hospitality, POS, guest services, or property management platforms preferred.
- Familiarity with Agile methodologies, system integrations, and software delivery lifecycles.
#LI-MS4
The base compensation range for this role in the posted location is: $76,730 - $150,800
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
