Job Details: Position Title: Business Analyst, HCM Systems
Status: Full-Time Administration
Hours: 37.5 hours per week
Faculty/Department: People(s) & Culture, HR Technology & Solutions
Campus/Location: North campus (4 days per week on site minimum)
Minimum Starting Salary: $97,491.00; starting salaries are determined based on qualifications and years of related experience.
About the Business Analyst, HCM Systems Role: The Business Analyst (BA), HCM Systems is a critical role that connects the business objectives of the People(s) and Culture department with technology solutions by understanding business needs, gathering requirements, and identifying areas for improvement. The BA clarifies, analyzes, and documents operational processes to support the development and delivery of new system features and upgrades. They work closely with both business and technical teams to ensure that solutions meet business requirements, user needs, and support organizational objectives. This role is embedded with business teams and is responsible for designing, building, and developing proof-of-concept technology solutions to scale Humber's digital footprint for the HCM Systems. The BA helps ensure that technology solutions effectively support Humber's institutional priorities and improve business processes.
Service Improvement & Optimization - Provide technical expertise to identify opportunities to improve business processes, systems, and service delivery by leading HCM Systems enhancements (configurations, testing, proof of concept) based on best practice, policy, and compliance.
- Analyze and document current processes, workflows, and HCM system configuration(s) to identify inefficiencies, gaps, and areas for improvement.
- Partnering with operational team(s), recommend practical solutions that improve efficiency, quality, user experience, and overall system performance.
Release Planning & Coordination - Support the quarterly planning, scheduling, and delivery of system releases/patches to ensure they align with business priorities, technical standards, and policies.
- Develop both a technical and operational impact assessment for quarterly release system upgrades in partnership with operational team(s) to identify changes impacting people, processes, or technology.
- Support Change Management activities related to quarterly technology upgrades (including informing and working with operational teams so they understand how new features impact their work).
Issue Management & Resolution - Assess the severity, urgency, and operational impact(s) of issues to determine the appropriate response and escalation.
- Escalate critical/high-impact issues when additional support or decision-making is required.
- Support business continuity by identifying temporary workarounds when permanent solutions cannot be implemented immediately.
Stakeholder Collaboration & Communication - Facilitate meetings, workshops, and requirements-gathering sessions with operational teams to understand how they use HCM Systems, what their business needs are, and discuss technology gaps, limitations, or ideas.
- Build and maintain strong relationships with vendors, operational teams, direct Business Analyst colleagues, and other stakeholders that support the HR Technology & Solutions team.
Business & Operational Support - Provide operational support when business needs, service issues, or urgent priorities arise while maintaining focus on priorities and deadlines.
- Assist operational teams with investigating and resolving process, system, and workflow issues.
- Assist BA colleagues with urgent requests, escalations, and issue resolution when additional support is required.
About You: You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:
Education - A four-year degree in Information Systems, Information Technology, Business Analytics, Engineering, or Computer Science.
- Candidates with the equivalency of a c ombination of 5-7 years Human Resources experience with a focus on HR Technology coupled with education in a related field will be considered.
- C ertification in a minimum of one of the follow Oracle HCM modules (Canada Payroll, Core Human Resources, Benefits, Compensation, Absence Management, Time and Labour); an asset would be holding a certification in multiple modules.
Experience/Skills - Experience supporting, testing and maintenance of Human Resources Information Systems (Oracle Cloud HCM preferred)
Strong interpersonal and stakeholder management skills, with the ability to build relationships and communicate effectively across technical and operational teams. - Highly developed presentation and facilitation skills, with the ability to lead meetings, workshops, and discussions, communicate complex information clearly, and effectively guide groups toward consensus and actionable outcomes.
- Prior experience participating in process or system improvement transformations with working knowledge of HR processes and practices would be preferred.
- Strong analytical and problem-solving skills, with the ability to independently assess business and technical requirements, exercise sound judgment, and recommend effective solutions.
- Highly adaptable and technology-savvy, with the ability to learn new applications, systems, and tools, while proactively exploring innovative methods to improve efficiency.
- Strong technical knowledge of HR Systems (Oracle HCM), databases, reporting, data management, and related business processes and workflows.
- Advanced Microsoft Excel skills, including (but not limited to) VLOOKUP/XLOOKUP, PivotTables, data analysis, data validation, and reporting.
What's In it for you? - An opportunity to have an impact with a post-secondary institution, poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Highly supportive work culture
