5-7 years of experience as a Business Analyst across diverse initiatives
Strong facilitation and stakeholder management skills
Ability to create clear, visual documentation
Experience in cross-functional teams with technical and non-technical stakeholders
Comfortable with ambiguity and adept at asking challenging questions
Responsibilities
Elicit, analyze, and document business requirements across various domains
Create process maps and workflows to visualize current and future states
Facilitate workshops and interviews to uncover stakeholder needs
Translate business needs into actionable specifications for teams
Analyze data to identify trends and opportunities for improvement
Conduct stakeholder analysis and manage competing priorities
Support business case development with research and recommendations
Benefits
Competitive pay and benefits
Flexible vacation allowance
Hybrid/remote working environment
Startup culture backed by a secure, global brand
Full Job Description
Whats the position?
Were looking for a curious, pragmatic Business Analyst who thrives on variety and gets energized by solving different problems across the business. Youll be deployed onto ad-hoc initiatives across the company, sometimes for a few days, sometimes for several months, working alongside Project Managers to cut through ambiguity and help teams deliver outcomes that matter. This isnt a checkbox-ticking role. We need someone who asks "why" and "what if," who can flex between deep analytical work and rolling up their sleeves to help the team, and who genuinely cares about understanding the people impacted by the work we do.
Core BA activities:
Eliciting, analyzing, and documenting business requirements across diverse problem spaces
Creating process maps and workflows to visualize current and future states
Facilitating workshops and interviews with stakeholders to uncover needs and pain points
Translating business needs into clear, actionable specifications for technical and non-technical teams
Analyzing data to identify trends, gaps, and opportunities for improvement
Conducting stakeholder analysis and managing competing priorities with diplomacy
Creating user stories, acceptance criteria, and other artifacts that help teams understand what "done" looks like
Gap analysis between current capabilities and desired outcomes
Supporting business case development with research, analysis, and recommendations
The reality of the role:
Youll work across Tech, Product, Finance, HR, Operations; wherever youre needed most
One week you might be mapping finance processes; the next, youre specing out requirements for a new communication tool
Youll partner closely with Project Managers, often acting as their analytical right hand
Youll need to context-switch effectively and pick up new domains quickly
Sometimes youll stretch beyond traditional BA work. Were one team, and we get it done together
The mindset that matters:
Curious - You dig deeper, you ask why, you want to understand the real problem
Open-minded - You dont arrive with "the answer"; you explore possibilities with the team
Focused - You cut through noise to identify what actually matters
Customer-obsessed - You always think about the people affected by the work whether it be internal or external
Flexible - You dont hide behind rigid methodology; you adapt your approach to the problem
Collaborative - You believe in "we" over "I" and support the team however needed
What success looks like
In 3 months:
Youve successfully delivered on 2-3 different pieces of work across different departments
Stakeholders are asking for you by name
Youve built trusted relationships with Project Managers in the PMO
You understand how to navigate the organization and get things done
In 6 months:
Youre seen as a go-to person for complex, ambiguous problems
Youre confidently operating across all parts of the business
Youre helping shape how we approach analysis and requirements work in the PMO
Youre mentoring others and raising the bar for what good looks like
What are we looking for?
Requirements elicitation and management
Process mapping and analysis (tools agnostic, but experience of several tools eg. Miro, Lucidchart, Visio)
Change management or organizational design exposure
Must-haves:
Proven experience as a Business Analyst working on varied initiatives (not just one domain / or development team)
Strong facilitation and stakeholder management skills. You can read the room and adapt
Ability to create clear, visual documentation that makes complexity simple
Experience working in cross-functional teams with both technical and non-technical stakeholders
Comfort with ambiguity and the confidence to ask hard questions
Track record of being deployed onto different projects and delivering value quickly
Whats in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
Competitive pay and benefits
Flexible vacation allowance
A hybrid / remote working environment
Startup culture backed by a secure, global brand
About Hard Rock
Hard Rock is a chain of theme restaurants founded in 1971 by Isaac Tigrett and Peter Morton in London. In 1979, the cafe began covering its walls with rock and roll memorabilia, a tradition which expanded to others in the chain. In 2007, Hard Rock Cafe International (USA), Inc. was sold to the Seminole Tribe of Florida and was headquartered in Orlando, Florida until April 2018 when the corporate offices were relocated to Davie, Florida. As of July 2018, Hard Rock International has venues in 74 countries, including 185 cafes, 25 hotels, and 12 casinos.
