Position Details
Position Information
Title of Position
Business Analyst
Position Number
A11345
FLSA
Scheduled Hours Per Week
35
Department
Enrollment Systems Management
Campus
Rose Hill
Work Arrangement
Hybrid
Hybrid Policy:
Please review the Hybrid Policy at www.fordham.edu/hybridpolicy.
Position Summary
Reporting to the Executive Director of Undergraduate CRM, Processing, & Operations, the Business Analyst provides dedicated business analysis capacity to drive continuous process improvement, operational efficiency, and data integrity across all enrollment units.
This position leads requirement-gathering sessions, maps complex workflows, designs custom reporting solutions, and supports system enhancements within the university's Slate CRM and integrated technology ecosystem.
Functioning as a key bridge between Enrollment Staff and Admissions systems, the Business Analyst translates complex business needs into scalable technical solutions, builds and configures workflow updates, and supports end-user adoption through robust documentation and training.
Essential Functions
Partners with admissions, financial aid, and registrar staff to elicit, analyze, and document business needs. Map current-state and future-state operational workflows to identify bottlenecks, eliminate redundancies, and optimize enrollment operations.
Serves as a core administrator for Slate CRM. Design, build, test, and deploy system enhancements, including custom forms, decision trees, communication rules, portals, and automations.
Develops, maintains, and delivers operational reports, dashboards, and data extractions using Slate reporting tools, SQL, and institutional BI systems to support strategic enrollment goals.
Creates comprehensive test plans, lead User Acceptance Testing (UAT), and validate system configuration changes before production deployment to ensure high data integrity and minimal operational disruption.
Identifies opportunities for automation and operational refinement. Support project management lifecycles for enrollment initiatives, tracking deliverables, milestones, and system dependencies prioritizing efficient scalable solutions.
Maintains standard operating procedures (SOPs), system configuration logs, and technical specifications. Design and conduct end-user training for university staff on new enrollment processes and system functionality.
Essential Functions Note
This list is not intended to be an exhaustive list.
The University may assign additional related duties as necessary.
Management Responsibilities
May provide peer-level coordination or subject-matter guidance to colleagues performing similar work and/or student, part-time workers, including helping organize tasks, clarify priorities, or review work for quality or consistency.
Additional Functions
Supports seasonal enrollment setups, including annual admissions application updates and portal refreshes.
Monitors vendor release notes (e.g., Slate product updates) to evaluate and recommend new feature adoptions.
Serves as a back-up system administrator for secondary enrollment tools and integrations.
Performs other related duties and special projects as assigned by leadership.
Required Qualifications: Education and Experience
Bachelor's degree in Business Administration, Information Systems, Higher Education Administration, or a related field.
Minimum of 3 years of professional experience in business analysis, systems administration, or operations within a higher education setting.
Hands-on experience configuring and supporting Technolutions Slate CRM is required.
Required Qualifications: Knowledge and Skills
Strong functional knowledge of Technolutions Slate (forms, rules, liquid markup, portals, workflows, and queries).
Advanced ability to analyze complex operational challenges, synthesize user input, and translate business requirements into functional technical requirements.
Proficiency in SQL, relational databases, data visualization tools (e.g., Tableau, Power BI), and process-mapping software (e.g., Lucidchart, Visio).
Outstanding verbal, written, and interpersonal communication skills with a proven track record of bridging technical and non-technical stakeholders.
Ability to manage competing priorities, meet tight deadlines during peak recruitment cycles, and adapt to evolving institutional needs.
Preferred Qualifications
Experience with institutional ERP systems (e.g., Ellucian Banner, Workday, or Oracle PeopleSoft) and their integrations with Slate.
Business Analysis Certification (e.g., IIBA-CBAP, PMI-PBA) or Agile methodology training.
Fundamental understanding of web technologies (HTML/CSS, JavaScript) and API/data-feed troubleshooting.
Minimum Starting Salary
$75,000
Maximum Starting Salary
$90,000
Note
Salary is commensurate with qualifications, experience, and skills.
Is this a Union position?
No
Posting Detail Information
Posting Number
A1191P
Number of Vacancies
1
Start Date
ASAP
Posting Date
11/13/2026
Special Instructions
