Note: Fidelity will not provide immigration sponsorship for this position.The RoleYou will be responsible for executing critical and complex processes while continually looking for process improvement opportunities via scalable technology solutions. Your work will include analysis, evaluation and identification of business problems and you will collaborate closely with business partners in the product domain, technology, and across Operations to ensure solutions are identified and issues are resolved. In this evolving landscape, this role will allow you to enhance your knowledge of the Health and Insurance benefits administration landscape through the breath and variety of work that you will own and lead.
The Experience and Skills you bring to this Role - Perform complex data analysis and reporting
- Performs research and analysis of moderate complexity issues and provides resolution by referring to client plan rules and procedures
- Interact and partner with multiple Business partners to arrive at the right solution
- Performing root cause analysis to identify gaps or trends for continuous improvement opportunities
- Conduct root-cause analysis to identify gaps and potential interim solutions; work to develop supporting resources for interim solutions as necessary
- Assist and coach the broader virtual team
- Find opportunities to drive scale through automation
- Collaborate with peers and the leadership team on process improvement ideas and procedure enhancements and opportunities to improve the customer service experience
- Following established procedures with heavy emphasis on analytics to reconcile reported issues for Health and Welfare product services through XTRAC.
- Highly motivated and can work independently
- Understand and break down business problems and identify resolutions independently
- Analyze large sets of data to perform specific analysis through tools like MS Excel or Access, etc.
- Understand end-to-end processes, including operational controls, and their interdependencies,
- Apply critical thinking to existing processes and/or problems to identify and propose opportunities for improvement.
- Maintain strong working relationships via excellent verbal, written and interpersonal skills and build trust with business partners and coworkers enabling collaboration
- Build deep understanding of systems, products, and organization
- knowledge of Fidelity Health and Welfare products, HOBS (Health and Other Benefits System) or FHB (Fidelity Health Benefits) recordkeeping systems, a plus
- Bachelor's degree or equivalent years of industry experience (4 years graduation preferred)
- Overall 5 plus years of professional experience (and demonstrated competence, depth, and breadth)
The TeamAs a
Business Analyst on the Financial and Critical Process Team, you will join a team of passionate Fidelity Health Operations professionals committed to delivering optimal service to Fidelity's clients.
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:Category:Business Analysis
