Job Type
Full-time
Description
This position is expected to understand, propose, educate, support, and help implement new business processes through business operations and new systems for external and internal customers. Extended onsite time may be required to assist customers with special projects and day-to-day support. Other tasks will include customer support (remote and onsite), regression testing, project testing, documentation, and training.
Requirements
Duties/Responsibilities:- Understand business requirements, document them in standard formats, obtain business user approval and work them seamlessly into the existing framework
- Ensure customer success through strong customer service skills and understanding of the customer's goals and objectives
- Develop wireframes, flowcharts, swim-lanes to detail and explain business workflows
- Analyze complex business problems to be solved with automated systems that are cost effective and meet user requirements
- Plan and execute unit, integration and user acceptance testing
- Support data conversions; local system rollouts; exercise any required project management and execute all work in alignment with the company's systems plans.
Education, Experience, and Abilities:- Bachelor's degree in related field OR equivalent education/work experience
- Bachelor's degree in Business or Computer Science
- 5+ years of proven experience in an analytics and systems development capacity
- High proficiency with SQL language and database management
- Proven analytical abilities
- Practical experience generating process documentation and reports
- Excellent communicator with the ability to translate data into actionable insights
- Strong working knowledge of relevant Microsoft applications
- Proven capabilities in project and user-testing management
- Experience with software solutions and support
- Extensive experience with data visualization
- Highly proficient technical writing capabilities
- Enertia or Oil/Gas ERP experience strongly preferred.
Physical Requirements: - Travel is required depending on projects. This could be up to 50%.
Salary Description
75,000 - 95,000
