10+ years of business analysis experience in complex IT environments.
Strong skills in requirements elicitation, interviewing, and stakeholder management.
Advanced proficiency in Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint).
Proficient in Microsoft Visio for process mapping and documentation.
Experience collaborating with technical SMEs in IT disciplines.
Ability to analyze and document inconsistent processes into structured artifacts.
Excellent written, verbal, organizational, and analytical skills.
Capacity to manage multiple priorities with limited supervision.
Responsibilities
Lead discovery sessions and workshops with IT teams and stakeholders.
Inventory existing technical and operational documentation.
Analyze and document current-state business and IT processes.
Create process maps and workflow diagrams using Microsoft Visio.
Identify documentation gaps and process risks.
Gather and prioritize requirements for various documentation types.
Translate SME knowledge into structured materials in collaboration with the Technical Writer.
Facilitate review sessions to validate documented processes.
Maintain a documentation backlog with status tracking and priorities.
Support the development of documentation standards and governance.
Benefits
Opportunity to lead critical documentation recovery initiatives.
Engagement with diverse IT teams and stakeholders.
Collaboration with technical experts across various IT disciplines.
Development of documentation standards and governance frameworks.
Potential for professional growth in a complex IT environment.
Full Job Description
Project Scope As the discovery and analysis lead for the Documentation Recovery initiative, you will inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership. This work supports cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.
Key Responsibilities
Lead discovery sessions, interviews, and workshops with IT teams and Client stakeholders.
Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
Create process maps, workflow diagrams, data/process flows, inventories, and matrices using Microsoft Visio and Microsoft 365.
Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and standardization opportunities.
Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
Translate SME knowledge into clear, structured source material in close collaboration with the Technical Writer.
Facilitate review and validation sessions to ensure documented processes accurately reflect Client operations.
Maintain a documentation backlog, including status tracking, priorities, ownership, and dependencies.
Support development of documentation standards, templates, governance, review cycles, and repository organization.
Required Skills
10+ years of business analysis experience in complex IT or technology environments.
Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
Advanced proficiency with Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint).
Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
Excellent written, verbal, organizational, and analytical skills.
Ability to manage multiple workstreams, priorities, and deliverables with limited supervision.
Preferred Skills
Experience with documentation recovery, IT operational maturity, knowledge management, or process-standardization initiatives.
Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
Experience with SharePoint-based documentation repositories and governance.
Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
Government or other highly regulated environment experience.
Education & Certifications
Required: Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent professional experience.
Preferred: CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable certification. Demonstrated experience and quality of work products outweigh certifications.
