Senior Business Analyst - Documentation & Cybersecurity Job Title: Senior Business Analyst - Documentation & Cybersecurity
Posting Number: 13911
Location: Spartanburg, SC
Work Arrangement: 100% Onsite
Contract Duration: 12 Months with Possible Extension
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Hours: Approximately 40 hours per week
Projected Start Date: October 26, 2026
Employment Type: Contract / Staff Augmentation
Travel: Light travel to County offices and facilities throughout Spartanburg County
Education: Bachelor's degree or equivalent relevant professional experience
Position Overview DataSoft Technologies is seeking an experienced
Senior Business Analyst to support
Spartanburg County Information Technologies on a new Cybersecurity Program and Documentation Recovery initiative.
This position will serve as a key
discovery and analysis lead, working closely with IT leadership, technical teams, subject-matter experts, and County stakeholders to identify documentation gaps, capture institutional knowledge, analyze current-state processes, and transform complex technical and operational information into clear, structured business-analysis artifacts.
The successful candidate will bring extensive business analysis experience in complex IT environments and be comfortable working directly with technical SMEs across areas such as infrastructure, applications, cybersecurity, service delivery, systems, and operations.
This is an excellent opportunity for a seasoned Business Analyst who enjoys solving complex problems, facilitating conversations with technical stakeholders, creating meaningful process documentation, and helping organizations establish sustainable documentation and governance practices.
About the Project Spartanburg County is strengthening its technology organization through a
Documentation Recovery initiative designed to address documentation gaps, reduce reliance on institutional knowledge, improve operational resilience, and establish repeatable and maintainable documentation practices.
The Business Analyst will work across Information Technologies to:
- Inventory and assess existing technical and operational documentation.
- Interview technical subject-matter experts and County stakeholders.
- Document current-state processes, workflows, dependencies, roles, and handoffs.
- Identify documentation gaps, process risks, and opportunities for standardization.
- Develop structured analysis artifacts that can be used to create SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
- Support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.
Spartanburg County Information Technologies is building a unified, service-oriented technology organization focused on reliability, cybersecurity, collaboration, and excellent public service. This engagement provides the opportunity to work directly with IT leaders and subject-matter experts while producing work that will materially improve the County's operational resilience and ability to serve employees and citizens.
Key Responsibilities Business Analysis & Discovery - Lead discovery sessions, interviews, workshops, and working sessions with IT teams and County stakeholders.
- Elicit, analyze, document, validate, and prioritize business and technical requirements.
- Analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured, usable artifacts.
- Document current-state business and IT processes, workflows, roles, responsibilities, dependencies, handoffs, and pain points.
- Identify process gaps, documentation deficiencies, risks, inconsistencies, single points of knowledge, and opportunities for improvement.
- Facilitate review and validation sessions to ensure documented processes accurately represent County operations.
Documentation & Process Analysis - Inventory existing technical, operational, security, application, infrastructure, system, and recovery documentation.
- Create professional process maps, workflow diagrams, data/process flows, inventories, matrices, and other business-analysis artifacts.
- Develop and organize requirements and source material for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
- Translate technical SME knowledge into clear, structured information that can be effectively used by technical writers and IT leadership.
- Collaborate closely with Technical Writers and IT leadership to support high-quality documentation deliverables.
- Maintain documentation backlogs, priorities, status, ownership, dependencies, and deliverables.
- Support documentation standards, templates, governance practices, ownership models, review cycles, and repository organization.
Stakeholder & IT Collaboration - Work directly with technical SMEs across infrastructure, applications, cybersecurity, service delivery, and other IT disciplines.
- Build strong working relationships with technical and non-technical stakeholders.
- Facilitate discussions involving complex technical processes and translate information into clear business and operational documentation.
- Manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.
- Communicate findings, risks, gaps, and recommendations clearly to stakeholders and IT leadership.
Required Qualifications - 10+ years of demonstrated Business Analysis experience in complex IT or technology environments.
- Strong experience with requirements elicitation, interviewing, facilitation, and stakeholder management.
- Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
- Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
- Demonstrated experience working with technical SMEs across infrastructure, applications, cybersecurity, service delivery, systems, or related IT disciplines.
- Strong written, verbal, organizational, analytical, and problem-solving skills.
- Ability to analyze complex or undocumented processes and convert institutional knowledge into clear, structured artifacts.
- Ability to manage multiple priorities, dependencies, and deliverables independently.
- Bachelor's degree in Information Technology, Information Systems, Business, or a related field, or equivalent relevant professional experience.
Preferred Qualifications Candidates with experience in the following areas are highly desirable:
- Documentation recovery, knowledge management, IT operational maturity, or process-standardization initiatives.
- Documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
- SharePoint-based documentation repositories, information architecture, and documentation governance.
- ITIL, NIST, CIS, or other recognized IT/security frameworks.
- Government, public-sector, or other highly regulated environments.
- Development of SOPs, runbooks, knowledge articles, recovery documentation, process inventories, or similar operational artifacts.
- Business-analysis or professional certifications such as CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable certifications.
Candidate Expectations The ideal candidate is a seasoned Business Analyst who can comfortably move between
business stakeholders and technical teams and turn complex conversations into practical, well-organized deliverables.
The successful candidate should be:
- Highly organized and detail-oriented.
- An excellent interviewer, facilitator, and communicator.
- Comfortable working with technical subject-matter experts.
- Skilled at asking the right questions to uncover undocumented processes and dependencies.
- Experienced in creating professional business-analysis and process documentation.
- Able to work independently while maintaining strong stakeholder relationships.
- Comfortable managing multiple workstreams and competing priorities.
- Skilled at explaining the reasoning behind their analysis and documentation decisions.
Work Location This is a
100% onsite position in Spartanburg, South Carolina, with light travel to County offices and facilities throughout Spartanburg County.
Candidates must be
current South Carolina residents or willing to commute to or relocate to South Carolina prior to starting the assignment at their own expense. Interview Process The selection process will include a
resume and work-product/portfolio review, followed by a panel interview with IT leadership and key subject-matter experts.
Candidates should be prepared to provide
sanitized examples of previous Business Analysis deliverables, such as:
- Process maps
- Workflow diagrams
- Requirements documentation
- Current-state assessments
- Process or data flows
- Inventories
- Matrices
- SOPs or runbooks
- Comparable business-analysis artifacts
The quality of prior work and the candidate's ability to explain how the deliverables were developed will be important factors in the selection process.
Background & Onboarding Requirements Selected candidates will be required to successfully complete applicable client onboarding and screening requirements, which may include:
- Nationwide criminal history/background check covering the required lookback period
- Credit history check
- E-Verify
- Drug screening
- Motor Vehicle Record (MVR) check
- Employment/resource verification
- Confidentiality and ownership agreements
- Temporary worker documentation
