Experience with Salesforce platform and its applications
Proficient in designing technical and business requirement documents
Strong communicator between business and technical teams
Extensive use of Azure DevOps, FIGMA, VISIO, and MS Office
Proficient in requirement elicitation and analytical skills
Basic SQL query writing experience
Agile methodology familiarity
Responsibilities
Provide ongoing maintenance and enhancement support for the Michigan Foster Care Portal
Assist users with training and processes related to fostering licenses
Collaborate with cross-functional teams to fulfill evolving business needs
Bridge the gap between business requirements and technical solutions
Update and maintain information on the portal as part of project work
Prepare technical user manuals and system configuration documents
Test solutions as needed
Benefits
Hybrid work environment
Long-term position
Opportunity to work on impactful social services projects
In-person interview process
Collaboration with cross-functional teams
Full Job Description
Job Title: Business Analyst 4 - Functional BA Location: Lansing, MI (Hybrid ) Duration: Long Term 40 Hrs Job In-Person Interview
Description: The position is responsible for providing ongoing maintenance and enhancement support Michigan Foster Care Portal, a Salesforce application for MDHHS. Michigan Foster Care Portal is a one stop place for families to apply and obtain their license and all information regarding fostering in one place. It currently supports submitting inquiries and application processing. The CPAs (Child Placement Agency) help users with training and processes to obtain licenses to become a foster home. Information on the portal requires continuous updates and maintenance as part of the project work. Good understanding of the functionalities provided by the Salesforce platform, in turn helping to bridge the gap between business requirements and technical solutions. Working with business and stakeholders to meet their evolving needs. Work with cross functional teams on the same ORG and other ORGs to meet the business needs. Skills Required:
5-8 years of Business Analyst Experience
Experience working with the Salesforce Platform and its applications.
Experience designing technical and business requirement documents.
Experience as a liaison between business and technical groups.
Extensive experience using Azure DevOps, FIGMA and VISIO, MS office products.
Good requirement elicitation skills, analytical skills, and ability to understand the bigger picture.
Ability to prepare technical user manuals, system configuration documents and other technical reports.
