Role Overview We are seeking an experienced Bus Charter Sales Manager to grow our charter business throughout the San Francisco Bay Area. This role will focus on generating new business, building customer relationships, and turning inquiries into profitable bookings.
Key Role and Responsibilities
- Develop and execute a sales plan to increase charter revenue and meet booking and profitability targets.
- Identify and pursue opportunities with corporate clients, event planners, hotels, travel agencies, schools, universities, sports organizations, and community groups.
- Sell transportation for corporate events, conferences, weddings, sporting events, airport transfers, group outings, and private charters.
- Respond promptly to inquiries, prepare quotes and proposals, follow up on leads, and close bookings.
- Build repeat business through strong customer relationships and responsive service.
- Develop pricing with management that accounts for driver wages, fuel, maintenance, vehicle availability, and other operating costs.
- Coordinate with dispatch and operations to confirm equipment, staffing, schedules, and trip requirements before committing to service.
- Maintain accurate customer records, sales activity, bookings, and forecasts in the company's CRM system.
- Monitor local competitors, customer demand, and seasonal opportunities to guide sales efforts.
- Represent the company at networking events, trade shows, and industry meetings.
- Follow up after trips, address customer concerns with operations, and identify opportunities for future bookings.
- Coordinate contracts, deposits, billing details, and payment follow-up with the finance team.
Qualifications, Experience and Education Requirements
- Prior charter sales experience is required, with a proven track record of generating new business and closing charter bookings.
- Three or more years of sales or business development experience.
- Demonstrated ability to meet revenue and profitability targets.
- Familiarity with the Bay Area market and major business, tourism, and event destinations.
- Strong communication, negotiation, customer service, and relationship-building skills.
- Ability to develop competitive pricing while maintaining profitability.
- Strong organizational skills and the ability to manage multiple inquiries and bookings.
- Proficiency with CRM software, Microsoft Excel, Outlook, and other standard business tools.
- Valid driver's license and ability to travel locally for customer meetings and events.
- Flexibility to support customers and time-sensitive bookings outside regular business hours when needed.
Preferred Skills
- Existing relationships with Bay Area corporate travel teams, event planners, hotels, or travel agencies.
- Understanding of fleet scheduling, driver availability, and charter trip planning.
- Experience building a new sales pipeline or expanding an existing charter business
- Customer satisfaction and effective coordination with operations
